:root{--navy: #07142B;--lime: #98F03A;--lime-hover: #89DE2C;--lime-tint: rgba(152, 240, 58, .13);--magenta: #FF2ECC;--magenta-text: #E11D8F;--magenta-dark: #B0126F;--magenta-soft: #D01FA8;--magenta-tint: #FEF4FB;--magenta-border: #F8C6E7;--blue: #2563EB;--blue-bg: #EAF1FE;--blue-avatar: #3B82F6;--green: #3A7A1E;--green-bg: #EAF7DC;--green-tint: #F3FBE9;--green-border: #CBE9A8;--green-surface: #F8FDF1;--amber: #A16207;--amber-bg: #FCF3D6;--amber-note-bg: #FFF8E1;--amber-note-border: #F0DFA3;--amber-note-text: #6B5310;--amber-accent: #E8B931;--amber-dark: #B7791F;--orange: #FF8A3D;--canvas: #F5F7F6;--surface: #FFFFFF;--surface-hover: #FAFBFA;--border: #E4E9E6;--border-input: #DDE3E0;--border-subtle: #EEF2F0;--border-checkbox: #C9D2CE;--text-primary: #0D0D0D;--text-body: #37423E;--text-secondary: #5B6763;--text-muted: #7A8783;--text-faint: #9AA5A0;--text-low: #B9C4BF;--sidebar-text: #FFFFFF;--sidebar-inactive: #B8C4D4;--sidebar-muted: #8FA0B8;--font: "Poppins", system-ui, -apple-system, sans-serif;--shadow-card: 0 1px 3px rgba(7, 20, 43, .05);--shadow-modal: 0 24px 64px rgba(7, 20, 43, .35);--radius-card: 10px;--radius-input: 7px;--radius-button: 8px;--radius-modal: 12px;--radius-pill: 20px;--sidebar-width: 232px;--topbar-height: 60px}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;text-rendering:optimizeLegibility}body{font-family:var(--font);font-size:13.5px;font-weight:400;line-height:1.5;color:var(--text-body);background:var(--canvas);overflow:hidden;height:100vh}#root{height:100vh}button{font-family:inherit;cursor:pointer;border:none;background:none;font-size:inherit}input,select,textarea{font-family:inherit;font-size:inherit;border:none;outline:none}a{color:var(--blue);text-decoration:none}ul,ol{list-style:none}img{display:block;max-width:100%}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border-input);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--text-faint)}@keyframes pulse{0%,to{opacity:1}50%{opacity:.45}}@keyframes slideUp{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}._sidebar_6yzji_1{position:fixed;top:0;left:0;width:var(--sidebar-width);height:100vh;background:var(--navy);display:flex;flex-direction:column;z-index:100}._header_6yzji_14{padding:24px 20px 16px;border-bottom:1px solid rgba(255,255,255,.08)}._logo_6yzji_19{font-size:20px;font-weight:700;letter-spacing:-.5px;margin-bottom:4px}._logoAccent_6yzji_26{color:var(--lime)}._logoText_6yzji_30{color:#fff}._sublabel_6yzji_34{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;color:var(--sidebar-muted)}._clientBrand_6yzji_43{display:flex;align-items:center;gap:10px}._clientLogo_6yzji_49{width:34px;height:34px;border-radius:8px;background:var(--lime);color:var(--navy);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;flex-shrink:0}._clientInfo_6yzji_63{display:flex;flex-direction:column;gap:1px;min-width:0}._clientName_6yzji_70{font-size:14px;font-weight:600;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._clientDomainLabel_6yzji_79{font-size:11px;color:var(--sidebar-muted)}._nav_6yzji_85{flex:1;padding:12px;display:flex;flex-direction:column;gap:2px;overflow-y:auto}._navItem_6yzji_94{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;font-size:13.5px;font-weight:500;color:var(--sidebar-inactive);cursor:pointer;transition:background .15s,color .15s;border:none;background:none;width:100%;text-align:left;font-family:var(--font);position:relative}._navItem_6yzji_94:hover{background:#ffffff0f}._navItemActive_6yzji_117{background:var(--lime-tint);color:var(--lime)}._navItemActive_6yzji_117:hover{background:var(--lime-tint)}._navIcon_6yzji_126{width:17px;height:17px;flex-shrink:0}._navLabel_6yzji_132{flex:1}._badge_6yzji_137{background:var(--lime);color:var(--navy);font-size:11px;font-weight:700;padding:2px 7px;border-radius:10px;line-height:1.3}._pulsingDot_6yzji_148{width:8px;height:8px;border-radius:50%;background:var(--magenta);animation:_pulse_6yzji_1 2s infinite}@keyframes _pulse_6yzji_1{0%{box-shadow:0 0 #ff2ecc80}70%{box-shadow:0 0 0 6px #ff2ecc00}to{box-shadow:0 0 #ff2ecc00}}._footer_6yzji_169{padding:16px;border-top:1px solid rgba(255,255,255,.08)}._agent_6yzji_174{display:flex;align-items:center;gap:10px;margin-bottom:8px}._avatar_6yzji_181{width:32px;height:32px;border-radius:50%;background:var(--lime);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;color:var(--navy);flex-shrink:0}._agentName_6yzji_195{font-size:13px;font-weight:500;color:#fff}._roleBadge_6yzji_201{font-size:10px;font-weight:600;color:var(--lime);opacity:.7;text-transform:uppercase;letter-spacing:.4px}._presence_6yzji_210{display:flex;align-items:center;gap:6px;padding-left:42px}._presenceDot_6yzji_217{width:7px;height:7px;border-radius:50%;background:#22c55e;flex-shrink:0}._presenceText_6yzji_225{font-size:11.5px;color:var(--sidebar-muted)}._logoutBtn_6yzji_230{display:flex;align-items:center;gap:6px;margin-top:10px;padding:7px 12px;margin-left:30px;border:none;background:none;border-radius:6px;font-size:12px;font-weight:500;font-family:var(--font);color:var(--sidebar-muted);cursor:pointer;transition:background .15s,color .15s}._logoutBtn_6yzji_230:hover{background:#ffffff14;color:#fff}._sidebar_6yzji_1{transition:width .25s cubic-bezier(.4,0,.2,1)}._collapsed_6yzji_258{width:60px}._collapsed_6yzji_258 ._header_6yzji_14{padding:20px 0 14px;display:flex;justify-content:center}._collapsed_6yzji_258 ._nav_6yzji_85{padding:12px 8px}._collapsed_6yzji_258 ._navItem_6yzji_94{justify-content:center;padding:10px}._collapsed_6yzji_258 ._footer_6yzji_169{align-items:center;gap:10px}._collapsedLogo_6yzji_282{display:flex;align-items:center;justify-content:center;font-size:18px;font-weight:700}._clientLogoSmall_6yzji_290{width:32px;height:32px;border-radius:8px;background:var(--lime);color:var(--navy);display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:700}._collapseBtn_6yzji_304{display:flex;align-items:center;justify-content:center;gap:6px;padding:8px 12px;margin:0 12px 8px;border:none;background:none;border-radius:6px;font-size:11px;font-weight:500;font-family:var(--font);color:var(--sidebar-muted);cursor:pointer;transition:background .15s,color .15s}._collapseBtn_6yzji_304:hover{background:#ffffff0f;color:#fff}._collapsed_6yzji_258 ._collapseBtn_6yzji_304{margin:0 8px 8px;padding:8px}._logoutBtnSmall_6yzji_333{display:flex;align-items:center;justify-content:center;padding:6px;border:none;background:none;border-radius:6px;color:var(--sidebar-muted);cursor:pointer;transition:background .15s,color .15s}._logoutBtnSmall_6yzji_333:hover{background:#ffffff14;color:#fff}._topBar_i92lm_1{display:flex;align-items:center;justify-content:space-between;height:var(--topbar-height);padding:0 24px;background:var(--surface);border-bottom:1px solid var(--border)}._leftGroup_i92lm_12{display:flex;align-items:center;gap:12px;flex:1}._clientSelector_i92lm_20{position:relative}._clientBtn_i92lm_24{display:flex;align-items:center;gap:7px;padding:7px 12px;background:var(--canvas);border:1px solid var(--border);border-radius:var(--radius-input);font-size:13px;font-weight:500;color:var(--text-primary);cursor:pointer;transition:border-color .15s,background .15s;white-space:nowrap}._clientBtn_i92lm_24:hover{border-color:var(--lime);background:var(--surface)}._clientBtnName_i92lm_45{max-width:150px;overflow:hidden;text-overflow:ellipsis}._clientChevron_i92lm_51{color:var(--text-muted);flex-shrink:0}._clientDot_i92lm_56{width:8px;height:8px;border-radius:50%;flex-shrink:0}._clientDropdown_i92lm_63{position:absolute;top:42px;left:0;width:280px;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 24px #0000001f;z-index:100;overflow:hidden;max-height:360px;overflow-y:auto}._clientDropdownHeader_i92lm_78{padding:10px 14px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);border-bottom:1px solid var(--border)}._clientOption_i92lm_88{display:flex;align-items:center;gap:8px;width:100%;padding:9px 14px;background:none;border:none;font-size:13px;color:var(--text-primary);cursor:pointer;text-align:left;transition:background .1s}._clientOption_i92lm_88:hover{background:var(--canvas)}._clientOptionActive_i92lm_107{background:#98f03a14;font-weight:500}._clientDomain_i92lm_112{margin-left:auto;font-size:11px;color:var(--text-muted)}._clientCheck_i92lm_118{margin-left:auto;color:var(--lime-hover);font-weight:700;font-size:14px}._clientDivider_i92lm_125{height:1px;background:var(--border)}._clientEmpty_i92lm_130{padding:16px 14px;font-size:12px;color:var(--text-muted);text-align:center}._searchWrapper_i92lm_138{position:relative;display:flex;align-items:center;max-width:360px;width:100%}._searchIcon_i92lm_146{position:absolute;left:12px;color:var(--text-muted);pointer-events:none}._searchInput_i92lm_153{width:100%;height:36px;padding:0 60px 0 38px;background:var(--canvas);border-radius:var(--radius-input);color:var(--text-primary);font-size:13px}._searchInput_i92lm_153::placeholder{color:var(--text-muted)}._kbdHint_i92lm_167{position:absolute;right:10px;display:flex;align-items:center;gap:2px;font-size:11px;color:var(--text-muted);border:1px solid var(--border);border-radius:4px;padding:2px 6px;pointer-events:none;line-height:1}._actions_i92lm_183{display:flex;align-items:center;gap:16px}._newTicketBtn_i92lm_189{background:var(--lime);color:var(--navy);font-weight:600;font-size:13px;border-radius:var(--radius-button);padding:8px 16px;transition:background .15s ease}._newTicketBtn_i92lm_189:hover{background:var(--lime-hover)}._bellWrapper_i92lm_203{position:relative;display:flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;cursor:pointer;transition:background .15s ease;color:var(--text-secondary)}._bellWrapper_i92lm_203:hover{background:var(--canvas)}._notificationDot_i92lm_220{position:absolute;top:6px;right:6px;width:6px;height:6px;border-radius:50%;background:var(--magenta)}._notifDropdown_i92lm_231{position:absolute;top:42px;right:0;width:300px;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 24px #0000001f;z-index:100;overflow:hidden}._notifHeader_i92lm_244{padding:12px 16px;font-size:13px;font-weight:600;color:var(--text-primary);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}._markAllBtn_i92lm_255{font-size:11px;font-weight:500;font-family:var(--font);color:var(--blue);background:none;border:none;cursor:pointer;padding:0}._markAllBtn_i92lm_255:hover{text-decoration:underline}._bellBadge_i92lm_270{position:absolute;top:4px;right:4px;min-width:16px;height:16px;border-radius:8px;background:#e11d48;color:#fff;font-size:9px;font-weight:700;display:flex;align-items:center;justify-content:center;padding:0 3px;line-height:1}._notifEmpty_i92lm_288{padding:32px 16px;text-align:center;color:var(--text-muted)}._notifEmpty_i92lm_288 p{margin:0 0 4px;font-size:13px;font-weight:500;color:var(--text-secondary)}._notifEmpty_i92lm_288 span{font-size:12px;line-height:1.4}._notifList_i92lm_306{max-height:320px;overflow-y:auto}._notifItem_i92lm_311{width:100%;display:flex;align-items:flex-start;gap:10px;padding:10px 16px;background:none;border:none;border-bottom:1px solid var(--border-light);cursor:pointer;text-align:left;font-family:var(--font);transition:background .1s}._notifItem_i92lm_311:hover{background:var(--canvas)}._notifItem_i92lm_311:last-child{border-bottom:none}._notifUnread_i92lm_334{background:#2563eb0a}._notifIcon_i92lm_338{flex-shrink:0;margin-top:2px}._notifContent_i92lm_343{flex:1;min-width:0}._notifMessage_i92lm_348{font-size:12.5px;color:var(--text-body);line-height:1.4}._notifUnread_i92lm_334 ._notifMessage_i92lm_348{font-weight:500;color:var(--text-primary)}._notifTime_i92lm_359{font-size:10.5px;color:var(--text-faint);margin-top:2px}._notifDot_i92lm_365{width:7px;height:7px;border-radius:50%;background:var(--blue);flex-shrink:0;margin-top:5px}._avatarGroup_i92lm_374{display:flex;align-items:center;gap:6px;cursor:pointer;padding:4px;border-radius:6px;transition:background .15s ease}._avatarGroup_i92lm_374:hover{background:var(--canvas)}._avatar_i92lm_374{width:32px;height:32px;border-radius:50%;background:var(--lime);color:var(--navy);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700}._chevron_i92lm_401{color:var(--text-muted)}._searchDropdown_i92lm_406{position:absolute;top:calc(100% + 6px);left:0;right:0;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-card);box-shadow:0 8px 24px #0000001f;z-index:100;max-height:400px;overflow-y:auto}._searchEmpty_i92lm_420{padding:20px 16px;text-align:center;font-size:13px;color:var(--text-muted)}._searchCategory_i92lm_427{padding:8px 14px 4px;font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-faint);display:flex;align-items:center;gap:5px;border-top:1px solid var(--border-light)}._searchCategory_i92lm_427:first-child{border-top:none}._searchResult_i92lm_444{width:100%;padding:8px 14px;background:none;border:none;text-align:left;cursor:pointer;font-family:var(--font);display:block;transition:background .1s}._searchResult_i92lm_444:hover{background:var(--canvas)}._searchResultTitle_i92lm_460{font-size:13px;font-weight:500;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._searchResultMeta_i92lm_469{display:flex;gap:8px;font-size:11px;color:var(--text-muted);margin-top:2px}._searchResultStatus_i92lm_477{font-size:10px;font-weight:600;padding:1px 6px;border-radius:8px;background:var(--border-light);color:var(--text-muted)}._page_13pvl_1{height:100vh;display:flex;overflow:hidden}._leftPanel_13pvl_10{flex:1;background:var(--navy);position:relative;display:flex;flex-direction:column;padding:32px 40px;overflow:hidden}._panelHeader_13pvl_21{display:flex;align-items:center;gap:6px;position:relative;z-index:2}._logoMark_13pvl_29{font-size:22px;font-weight:700;color:var(--lime);letter-spacing:-.5px}._logoWord_13pvl_36{font-size:22px;font-weight:700;color:#fff;letter-spacing:-.5px}._logoDivider_13pvl_43{width:1px;height:18px;background:#fff3;margin:0 8px}._logoSub_13pvl_50{font-size:13px;font-weight:500;color:#ffffff80}._decorations_13pvl_57{position:absolute;top:0;right:0;bottom:0;left:0;pointer-events:none}._arc_13pvl_63{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);width:110%;height:110%}._dot_13pvl_72{position:absolute;border-radius:50%;background:var(--lime)}._panelBottom_13pvl_79{margin-top:auto;position:relative;z-index:2}._statusBadge_13pvl_85{display:inline-flex;align-items:center;gap:7px;padding:6px 14px;border-radius:20px;border:1px solid rgba(152,240,58,.25);background:#98f03a14;font-size:12px;font-weight:500;color:var(--lime);margin-bottom:20px}._statusDot_13pvl_99{width:7px;height:7px;border-radius:50%;background:#22c55e}._testimonial_13pvl_106{font-size:18px;font-weight:500;color:#ffffffd9;line-height:1.5;margin:0 0 10px;max-width:380px;font-style:normal}._testimonialAuthor_13pvl_116{font-size:13px;font-style:normal;color:#fff6}._rightPanel_13pvl_125{width:480px;flex-shrink:0;display:flex;align-items:center;justify-content:center;background:#f2f4f3;padding:40px}._card_13pvl_135{width:100%;max-width:380px;background:#fff;border-radius:14px;padding:36px 32px 30px;box-shadow:0 4px 24px #0000000f}._cardIcon_13pvl_144{width:44px;height:44px;border-radius:10px;background:var(--navy);color:var(--lime);display:flex;align-items:center;justify-content:center;margin-bottom:20px}._title_13pvl_157{font-size:22px;font-weight:700;color:var(--text-primary);margin:0 0 4px}._subtitle_13pvl_164{font-size:13.5px;color:var(--text-muted);margin-bottom:24px}._form_13pvl_171{display:flex;flex-direction:column;gap:16px}._field_13pvl_177{display:flex;flex-direction:column;gap:6px}._label_13pvl_183{font-size:12.5px;font-weight:500;color:var(--text-secondary)}._inputWrapper_13pvl_189{position:relative;display:flex;align-items:center}._input_13pvl_189{width:100%;padding:10px 14px;border:1px solid var(--border-input);border-radius:var(--radius-input);font-size:14px;font-family:var(--font);color:var(--text-primary);background:#fff;transition:border-color .15s}._input_13pvl_189:focus{outline:none;border-color:var(--navy);box-shadow:0 0 0 3px #07142b14}._input_13pvl_189::placeholder{color:var(--text-faint)}._eyeBtn_13pvl_218{position:absolute;right:10px;display:flex;align-items:center;justify-content:center;width:28px;height:28px;border:none;border-radius:6px;background:transparent;color:var(--text-muted);cursor:pointer;transition:color .15s,background .15s}._eyeBtn_13pvl_218:hover{color:var(--text-primary);background:var(--canvas)}._error_13pvl_240{font-size:13px;color:var(--magenta-text);background:var(--magenta-tint);border:1px solid var(--magenta-border);border-radius:var(--radius-input);padding:8px 12px}._button_13pvl_250{padding:12px;background:var(--lime);color:var(--navy);font-size:14px;font-weight:600;font-family:var(--font);border:none;border-radius:var(--radius-button);cursor:pointer;transition:background .15s;margin-top:4px}._button_13pvl_250:hover:not(:disabled){background:var(--lime-hover)}._button_13pvl_250:disabled{opacity:.5;cursor:not-allowed}._cardLinks_13pvl_274{display:flex;justify-content:space-between;margin-top:20px;padding-top:16px;border-top:1px solid var(--border)}._link_13pvl_282{font-size:12.5px;color:var(--text-muted);text-decoration:none;transition:color .15s}._link_13pvl_282:hover{color:var(--navy)}@media (max-width: 860px){._leftPanel_13pvl_10{display:none}._rightPanel_13pvl_125{width:100%;background:var(--navy)}._card_13pvl_135{box-shadow:0 12px 48px #0003}}._page_1gz2c_2{padding:24px 28px;overflow-y:auto;height:100%}._header_1gz2c_9{margin-bottom:20px;display:flex;justify-content:space-between;align-items:flex-start}._greeting_1gz2c_16{font-size:24px;font-weight:700;color:var(--text-primary);line-height:1.3;margin:0}._subtitle_1gz2c_24{font-size:13px;color:var(--text-secondary);margin-top:2px}@keyframes _pulse_1gz2c_1{0%,to{opacity:1}50%{opacity:.45}}._kpiRow_1gz2c_36{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:14px}._kpiCard_1gz2c_43{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-card);box-shadow:var(--shadow-card);padding:18px}._kpiCard_1gz2c_43._accent_1gz2c_51{border-left:3px solid var(--amber)}._kpiLabel_1gz2c_55{font-size:12px;color:var(--text-secondary);font-weight:500;margin-bottom:6px}._kpiValue_1gz2c_62{font-size:28px;font-weight:700;color:var(--text-primary);line-height:1.2}._kpiValue_1gz2c_62 ._unit_1gz2c_69{font-size:18px;font-weight:400;color:var(--text-muted)}._kpiTrend_1gz2c_75{font-size:12px;margin-top:6px}._kpiTrend_1gz2c_75._up_1gz2c_80{color:var(--magenta-text)}._kpiTrend_1gz2c_75._good_1gz2c_84{color:var(--green)}._kpiTrend_1gz2c_75._warn_1gz2c_88{color:var(--amber)}._slaBand_1gz2c_93{background:var(--magenta-tint);border:1px solid var(--magenta-border);border-radius:var(--radius-card);padding:16px 18px;margin-bottom:14px}._slaHeader_1gz2c_101{display:flex;align-items:center;gap:8px;margin-bottom:12px}._slaDot_1gz2c_108{width:8px;height:8px;border-radius:50%;background:var(--magenta-text);animation:_pulse_1gz2c_1 1.5s ease-in-out infinite}._slaTitle_1gz2c_116{font-size:13px;font-weight:600;color:var(--magenta-text)}._slaTickets_1gz2c_122{display:flex;gap:10px}._slaTicket_1gz2c_122{background:var(--surface);border:1px solid var(--magenta-border);border-radius:8px;padding:10px 14px;flex:1;cursor:pointer;transition:box-shadow .15s}._slaTicket_1gz2c_122:hover{box-shadow:0 2px 8px #e01d8f1a}._slaTicketId_1gz2c_141{font-size:11px;font-weight:600;color:var(--magenta-text)}._slaTicketSubject_1gz2c_147{font-size:12px;color:var(--text-primary);font-weight:500;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:200px}._slaTicketMeta_1gz2c_158{display:flex;align-items:center;justify-content:space-between;margin-top:4px;font-size:11px;color:var(--text-secondary)}._slaTicketBreach_1gz2c_167{color:var(--magenta-text);font-weight:500}._twoCol_1gz2c_173{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-bottom:14px}._card_1gz2c_181{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-card);box-shadow:var(--shadow-card);padding:18px}._cardTitle_1gz2c_189{font-size:13px;font-weight:600;color:var(--text-primary);margin-bottom:14px}._barRow_1gz2c_197{display:flex;align-items:center;gap:10px;margin-bottom:10px}._barRow_1gz2c_197:last-child{margin-bottom:0}._barLabel_1gz2c_208{font-size:12px;color:var(--text-body);width:80px;flex-shrink:0}._barTrack_1gz2c_215{flex:1;height:20px;background:var(--canvas);border-radius:4px;overflow:hidden}._barFill_1gz2c_223{height:100%;border-radius:4px;transition:width .4s ease}._barValue_1gz2c_229{font-size:12px;font-weight:600;color:var(--text-primary);width:28px;text-align:right;flex-shrink:0}._donutWrap_1gz2c_239{display:flex;align-items:center;gap:24px}._donut_1gz2c_239{width:120px;height:120px;border-radius:50%;position:relative;flex-shrink:0}._donutCenter_1gz2c_253{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;flex-direction:column;align-items:center;justify-content:center}._donutCenterValue_1gz2c_262{font-size:20px;font-weight:700;color:var(--text-primary)}._donutCenterLabel_1gz2c_268{font-size:10px;color:var(--text-secondary)}._donutCenterInner_1gz2c_273{width:80px;height:80px;background:var(--surface);border-radius:50%;display:flex;flex-direction:column;align-items:center;justify-content:center}._legend_1gz2c_284{display:flex;flex-direction:column;gap:8px}._legendItem_1gz2c_290{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--text-body)}._legendDot_1gz2c_298{width:10px;height:10px;border-radius:3px;flex-shrink:0}._legendValue_1gz2c_305{font-weight:600;color:var(--text-primary);margin-left:auto;padding-left:12px}._ticketRow_1gz2c_313{display:flex;align-items:center;gap:10px;border-bottom:1px solid var(--border-subtle);cursor:pointer;transition:background .12s;border-radius:4px;padding:9px 4px}._ticketRow_1gz2c_313:hover{background:var(--surface-hover)}._ticketRow_1gz2c_313:last-child{border-bottom:none}._priorityDot_1gz2c_334{width:8px;height:8px;border-radius:50%;flex-shrink:0}._ticketId_1gz2c_341{font-size:11px;font-weight:600;color:var(--text-muted);width:52px;flex-shrink:0}._ticketSubject_1gz2c_349{font-size:12.5px;color:var(--text-primary);flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._statusPill_1gz2c_358{font-size:10.5px;font-weight:500;padding:3px 8px;border-radius:var(--radius-pill);flex-shrink:0}._statusPill_1gz2c_358._open_1gz2c_366{background:var(--blue-bg);color:var(--blue)}._statusPill_1gz2c_358._pending_1gz2c_371{background:var(--amber-bg);color:var(--amber)}._statusPill_1gz2c_358._inProgress_1gz2c_376{background:var(--green-bg);color:var(--green)}._trendingCard_1gz2c_382{background:var(--navy);border:1px solid transparent;border-radius:var(--radius-card);padding:18px;display:flex;flex-direction:column;gap:12px}._trendingHeader_1gz2c_392{display:flex;align-items:center;gap:8px}._aiBadge_1gz2c_398{font-size:10px;font-weight:700;color:var(--navy);background:var(--lime);padding:2px 8px;border-radius:var(--radius-pill);text-transform:uppercase;letter-spacing:.5px}._trendingTitle_1gz2c_409{font-size:13px;font-weight:600;color:#fff}._trendingBody_1gz2c_415{font-size:12px;color:#b8c4d4;line-height:1.5;border-left:3px solid var(--lime);padding-left:12px}._activityCard_1gz2c_424{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-card);box-shadow:var(--shadow-card);padding:18px}._activityRow_1gz2c_432{display:flex;gap:12px;padding:8px 0}._activityRow_1gz2c_432:last-child{padding-bottom:0}._activityTimeline_1gz2c_442{display:flex;flex-direction:column;align-items:center;width:10px;flex-shrink:0}._activityDot_1gz2c_450{width:8px;height:8px;border-radius:50%;background:var(--border);flex-shrink:0}._activityLine_1gz2c_458{width:1px;flex:1;background:var(--border-subtle);margin-top:4px}._activityContent_1gz2c_465{flex:1}._activityText_1gz2c_469{font-size:12px;color:var(--text-body);line-height:1.4}._activityText_1gz2c_469 strong{font-weight:600;color:var(--text-primary)}._activityTime_1gz2c_442{font-size:11px;color:var(--text-muted);margin-top:2px}._rightStack_1gz2c_487{display:flex;flex-direction:column;gap:14px}._filterBar_1r6i7_2{display:flex;align-items:center;padding:16px 24px;gap:12px;flex-shrink:0}._statusTabs_1r6i7_10{display:flex;align-items:center;gap:4px}._statusTab_1r6i7_10{padding:6px 14px;border-radius:20px;font-size:13px;font-weight:600;color:var(--text-secondary);transition:background .15s,color .15s;white-space:nowrap}._statusTab_1r6i7_10:hover{background:var(--border-subtle)}._statusTabActive_1r6i7_30{background:var(--navy);color:var(--lime)}._statusTabActive_1r6i7_30:hover{background:var(--navy)}._divider_1r6i7_39{width:1px;height:24px;background:var(--border);margin:0 8px;flex-shrink:0}._filterChips_1r6i7_47{display:flex;align-items:center;gap:6px}._filterChip_1r6i7_47{display:flex;align-items:center;gap:4px;padding:4px 12px;border:1px solid var(--border-input);border-radius:20px;font-size:12.5px;color:var(--text-body);white-space:nowrap;transition:border-color .15s,background .15s}._filterChip_1r6i7_47:hover{border-color:var(--text-muted);background:var(--surface-hover)}._chevron_1r6i7_71{font-size:10px;color:var(--text-muted);margin-left:2px}._bulkBar_1r6i7_78{display:flex;align-items:center;padding:10px 24px;background:var(--navy);gap:12px;flex-shrink:0}._bulkCount_1r6i7_87{font-size:13px;font-weight:600;color:var(--lime);margin-right:8px}._bulkBtn_1r6i7_94{padding:5px 12px;border-radius:6px;font-size:12.5px;font-weight:500;color:#fff;transition:background .15s}._bulkBtn_1r6i7_94:hover{background:#ffffff1a}._bulkClear_1r6i7_107{margin-left:auto;padding:5px 12px;border-radius:6px;font-size:12.5px;font-weight:500;color:var(--text-faint);transition:color .15s}._bulkClear_1r6i7_107:hover{color:#fff}._listWrapper_1r6i7_122{flex:1;overflow-y:auto;padding:0 24px 16px}._listCard_1r6i7_128{background:var(--surface);border-radius:var(--radius-card);box-shadow:var(--shadow-card);overflow:hidden}._row_1r6i7_136{display:grid;grid-template-columns:32px 60px 1fr 100px 88px 36px 130px 70px;align-items:center;padding:14px 16px;gap:12px;border-bottom:1px solid var(--border-subtle);border-left:3px solid transparent;cursor:pointer;transition:background .12s}._row_1r6i7_136:last-child{border-bottom:none}._row_1r6i7_136:hover{background:var(--surface-hover)}._rowChecked_1r6i7_156,._rowChecked_1r6i7_156:hover{background:var(--green-surface)}._checkbox_1r6i7_165{width:16px;height:16px;border:1.5px solid var(--border-checkbox);border-radius:3px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:border-color .12s,background .12s;flex-shrink:0}._checkbox_1r6i7_165:hover{border-color:var(--text-muted)}._checkboxChecked_1r6i7_182{background:var(--navy);border-color:var(--navy)}._checkmark_1r6i7_187{color:var(--lime);font-size:11px;font-weight:700;line-height:1}._ticketId_1r6i7_195{font-size:13px;color:var(--text-muted);font-weight:500}._subjectCell_1r6i7_202{min-width:0}._subject_1r6i7_202{font-size:15px;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._subjectMeta_1r6i7_215{display:flex;align-items:center;gap:6px;margin-top:2px}._userName_1r6i7_222{font-size:12.5px;color:var(--text-secondary)}._roleChip_1r6i7_227{font-size:10.5px;font-weight:600;padding:1px 6px;border-radius:4px;background:var(--border-subtle);color:var(--text-muted);text-transform:uppercase;letter-spacing:.3px}._clientName_1r6i7_238{font-size:12.5px;color:var(--text-secondary)}._metaDot_1r6i7_243{font-size:10px;color:var(--text-low)}._productPill_1r6i7_249{font-size:11.5px;font-weight:600;padding:3px 10px;border-radius:20px;text-align:center;white-space:nowrap}._statusPill_1r6i7_259{width:88px;font-size:11.5px;font-weight:600;padding:4px 0;border-radius:20px;text-align:center;white-space:nowrap}._assigneeAvatar_1r6i7_270{width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;color:#fff}._unassignedAvatar_1r6i7_282{width:28px;height:28px;border-radius:50%;border:1.5px dashed var(--border-checkbox);display:flex;align-items:center;justify-content:center;font-size:13px;color:var(--text-muted)}._sla_1r6i7_295{display:flex;align-items:center;gap:6px;font-size:12px;white-space:nowrap}._slaDot_1r6i7_303{width:7px;height:7px;border-radius:50%;flex-shrink:0}._slaOk_1r6i7_310{background:var(--green)}._slaWarning_1r6i7_311{background:var(--amber-accent)}._slaBreached_1r6i7_312{background:var(--magenta)}._slaPaused_1r6i7_313{background:var(--text-low)}._slaText_1r6i7_315{color:var(--text-muted)}._slaTextBreached_1r6i7_319{color:var(--magenta-text);font-weight:500}._slaTextWarning_1r6i7_324{color:var(--amber)}._timeAgo_1r6i7_329{font-size:12px;color:var(--text-muted);text-align:right}._pagination_1r6i7_336{display:flex;align-items:center;justify-content:space-between;padding:14px 24px;flex-shrink:0}._pageInfo_1r6i7_344{font-size:12.5px;color:var(--text-muted)}._pageButtons_1r6i7_349{display:flex;gap:8px}._pageBtn_1r6i7_354{padding:6px 14px;border:1px solid var(--border-input);border-radius:var(--radius-button);font-size:12.5px;font-weight:500;color:var(--text-body);transition:border-color .15s,background .15s}._pageBtn_1r6i7_354:hover:not(:disabled){border-color:var(--text-muted);background:var(--surface-hover)}._pageBtn_1r6i7_354:disabled{opacity:.4;cursor:not-allowed}._container_1r6i7_375{display:flex;flex-direction:column;height:100%;min-height:0;overflow:hidden}._page_vvl9d_2{height:100%;display:flex;flex-direction:column;overflow:hidden}._header_vvl9d_10{padding:16px 28px;border-bottom:1px solid var(--border);background:var(--surface);display:flex;align-items:center;gap:16px;flex-shrink:0}._backBtn_vvl9d_20{border:1px solid var(--border-input);border-radius:7px;padding:6px 14px;font-size:13px;font-weight:500;color:var(--text-body);background:var(--surface);transition:background .12s;white-space:nowrap;cursor:pointer}._backBtn_vvl9d_20:hover{background:var(--surface-hover)}._headerTitle_vvl9d_37{font-size:15px;font-weight:700;color:var(--text-primary);flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._headerPills_vvl9d_47{display:flex;gap:8px;flex-shrink:0}._headerPill_vvl9d_47{display:flex;align-items:center;gap:5px;font-size:12px;font-weight:500;padding:5px 12px;border-radius:var(--radius-pill);cursor:pointer;transition:opacity .12s}._headerPill_vvl9d_47:hover{opacity:.85}._chevron_vvl9d_69{font-size:9px;opacity:.6}._layout_vvl9d_75{display:flex;flex:1;overflow:hidden}._leftCol_vvl9d_81{flex:1;min-width:0;display:flex;flex-direction:column;border-right:1px solid var(--border)}._rightCol_vvl9d_89{width:35%;max-width:390px;min-width:320px;overflow-y:auto;padding:20px;background:var(--canvas);flex-shrink:0}._tagStrip_vvl9d_100{display:flex;align-items:center;gap:8px;padding:12px 24px;border-bottom:1px solid var(--border-subtle);flex-wrap:wrap}._tag_vvl9d_100{background:var(--green-tint);border:1px solid var(--green-border);border-radius:var(--radius-pill);padding:4px 12px;font-size:12px;font-weight:500;color:var(--green)}._addTag_vvl9d_119{border:1px dashed var(--border-input);border-radius:var(--radius-pill);padding:4px 12px;font-size:12px;color:var(--text-muted);cursor:pointer;transition:border-color .12s}._addTag_vvl9d_119:hover{border-color:var(--text-secondary)}._conversation_vvl9d_134{flex:1;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:20px}._systemEvent_vvl9d_144{display:flex;justify-content:center}._systemPill_vvl9d_149{font-size:11.5px;color:var(--text-muted);background:var(--border-subtle);border-radius:var(--radius-pill);padding:5px 14px}._messageRow_vvl9d_158{display:flex;gap:10px;max-width:75%}._messageRowCustomer_vvl9d_164{align-self:flex-start}._messageRowAgent_vvl9d_168,._messageRowInternal_vvl9d_173{align-self:flex-end;flex-direction:row-reverse}._avatar_vvl9d_179{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;color:#fff;flex-shrink:0}._bubble_vvl9d_193{border-radius:12px;padding:12px 16px;position:relative}._bubbleCustomer_vvl9d_199{background:var(--blue-bg);color:#1b2a44;border-radius:4px 12px 12px}._bubbleAgent_vvl9d_205{background:var(--surface);border:1px solid var(--border);border-left:3px solid var(--lime);border-radius:12px 4px 4px 12px}._bubbleInternal_vvl9d_212{background:var(--amber-note-bg);border:1px solid var(--amber-note-border);border-radius:12px 4px 4px 12px}._bubbleHeader_vvl9d_218{display:flex;align-items:center;gap:8px;margin-bottom:6px}._senderName_vvl9d_225{font-size:12px;font-weight:600;color:var(--text-primary)}._roleChip_vvl9d_231{font-size:10px;font-weight:500;padding:2px 7px;border-radius:var(--radius-pill);background:var(--border-subtle);color:var(--text-secondary)}._internalChip_vvl9d_240{font-size:9.5px;font-weight:700;padding:2px 8px;border-radius:var(--radius-pill);background:var(--amber-bg);color:var(--amber-note-text);text-transform:uppercase;letter-spacing:.5px}._messageTime_vvl9d_251{font-size:11px;color:var(--text-muted)}._messageBody_vvl9d_256{font-size:13px;line-height:1.6;white-space:pre-wrap}._attachment_vvl9d_263{display:flex;align-items:center;gap:10px;margin-top:10px;padding:10px 12px;background:#fff9;border:1px solid var(--border);border-radius:8px}._attachIcon_vvl9d_274{font-size:18px}._attachInfo_vvl9d_278{flex:1}._attachName_vvl9d_282{font-size:12px;font-weight:600;color:var(--text-primary)}._attachSize_vvl9d_288{font-size:11px;color:var(--text-muted)}._attachDownload_vvl9d_293{font-size:12px;font-weight:500;color:var(--blue);cursor:pointer;text-decoration:none}._attachDownload_vvl9d_293:hover{text-decoration:underline}._replyBox_vvl9d_306{border-top:1px solid var(--border);padding:16px 24px;flex-shrink:0;background:var(--surface)}._aiSuggestion_vvl9d_314{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--green-tint);border:1px solid var(--green-border);border-radius:8px;margin-bottom:12px}._aiDot_vvl9d_325{width:7px;height:7px;border-radius:50%;background:var(--green);flex-shrink:0;animation:_pulse_vvl9d_1 1.5s ease-in-out infinite}._aiText_vvl9d_334{font-size:12px;color:var(--text-body);flex:1}._aiUseBtn_vvl9d_340{background:var(--lime);color:var(--navy);font-size:12px;font-weight:600;padding:5px 12px;border-radius:var(--radius-button);white-space:nowrap}._aiUseBtn_vvl9d_340:hover{background:var(--lime-hover)}._aiDismiss_vvl9d_354{font-size:12px;color:var(--text-muted);cursor:pointer;white-space:nowrap}._aiDismiss_vvl9d_354:hover{color:var(--text-primary)}._toolbar_vvl9d_366{display:flex;gap:2px;margin-bottom:8px}._toolBtn_vvl9d_372{width:30px;height:28px;display:flex;align-items:center;justify-content:center;border-radius:4px;font-size:13px;font-weight:600;color:var(--text-secondary);transition:background .1s}._toolBtn_vvl9d_372:hover{background:var(--border-subtle);color:var(--text-primary)}._textarea_vvl9d_391{width:100%;min-height:80px;max-height:160px;resize:vertical;border:1px solid var(--border-input);border-radius:var(--radius-input);padding:10px 14px;font-size:13px;line-height:1.5;color:var(--text-body);background:var(--surface);transition:border-color .12s}._textarea_vvl9d_391:focus{border-color:var(--blue)}._textarea_vvl9d_391::placeholder{color:var(--text-faint)}._replyFooter_vvl9d_415{display:flex;align-items:center;gap:8px;margin-top:10px;flex-wrap:wrap}._footerToolGroup_vvl9d_423{display:flex;align-items:center;gap:2px;border:1px solid var(--border-light);border-radius:var(--radius-button);padding:2px}._footerBtn_vvl9d_432{font-size:11.5px;color:var(--text-secondary);display:flex;align-items:center;gap:4px;padding:5px 10px;border-radius:calc(var(--radius-button) - 2px);transition:background .12s,color .12s}._footerBtn_vvl9d_432:hover{color:var(--text-primary);background:var(--canvas)}._footerDivider_vvl9d_448{width:1px;height:20px;background:var(--border-light);flex-shrink:0}._internalCheck_vvl9d_455{display:flex;align-items:center;gap:6px;font-size:11.5px;color:var(--text-secondary);cursor:pointer;padding:4px 8px;border-radius:var(--radius-button);border:1px solid var(--border-light);transition:all .12s}._internalCheck_vvl9d_455:hover{border-color:var(--border)}._internalCheck_vvl9d_455._active_vvl9d_472{color:var(--amber-note-text);font-weight:600;background:#fcf3d6;border-color:#a16207}._statusPreview_vvl9d_480{display:flex;align-items:center;gap:4px;padding:8px 14px;font-size:11.5px;color:var(--text-muted);background:var(--canvas);border-radius:var(--radius-button);margin-bottom:6px}._statusPreview_vvl9d_480 strong{color:var(--text-body)}._statusPreviewDot_vvl9d_496{color:var(--border);margin:0 2px}._toolbarRow_vvl9d_502{display:flex;align-items:center;justify-content:space-between;margin-bottom:4px}._toolbarRight_vvl9d_509{display:flex;align-items:center;gap:2px}._replyActions_vvl9d_516{display:flex;align-items:center;gap:10px;margin-top:10px}._noteToggle_vvl9d_523{display:flex;align-items:center;gap:6px;padding:6px 12px;border-radius:var(--radius-button);border:1px solid var(--border);background:var(--surface);font-size:11.5px;font-weight:500;font-family:var(--font);color:var(--text-secondary);cursor:pointer;transition:all .15s;flex-shrink:0}._noteToggle_vvl9d_523:hover{border-color:var(--text-muted)}._noteToggleActive_vvl9d_544{background:#fcf3d6;border-color:#a16207;color:#a16207;font-weight:600}._actionHint_vvl9d_552{display:block;font-size:9px;font-weight:500;opacity:.7;margin-top:1px}._continueBtn_vvl9d_561{background:#eaf1fe;color:#2563eb;font-size:12px;font-weight:600;padding:8px 14px;border-radius:var(--radius-button);border:none;cursor:pointer;transition:background .12s;text-align:center;line-height:1.2}._continueBtn_vvl9d_561:hover{background:#d4e4fd}._continueBtn_vvl9d_561:disabled,._sendBtn_vvl9d_580:disabled,._resolveBtn_vvl9d_581:disabled,._holdBtn_vvl9d_582:disabled{opacity:.4;cursor:not-allowed}._checkbox_vvl9d_587{width:14px;height:14px;border:1.5px solid var(--border-checkbox);border-radius:3px;display:flex;align-items:center;justify-content:center;font-size:9px;transition:all .12s}._checkbox_vvl9d_587._checked_vvl9d_599{background:var(--amber-accent);border-color:var(--amber-accent);color:#fff}._sendGroup_vvl9d_605{display:flex;align-items:center;gap:6px;margin-left:auto}._sendBtn_vvl9d_580{background:var(--lime);color:var(--navy);font-size:12px;font-weight:600;padding:8px 16px;border-radius:var(--radius-button);border:none;cursor:pointer;transition:background .12s;text-align:center;line-height:1.2}._sendBtn_vvl9d_580:hover{background:var(--lime-hover)}._resolveBtn_vvl9d_581{background:#eaf7dc;color:#3a7a1e;font-size:12px;font-weight:600;padding:8px 14px;border-radius:var(--radius-button);border:none;cursor:pointer;transition:background .12s;text-align:center;line-height:1.2}._resolveBtn_vvl9d_581:hover{background:#d4efc4}._holdBtn_vvl9d_582{background:#eef2f0;color:#5b6763;font-size:12px;font-weight:600;padding:8px 14px;border-radius:var(--radius-button);border:none;cursor:pointer;transition:background .12s}._holdBtn_vvl9d_582:hover{background:#dde3e0}._resumeBtn_vvl9d_664{background:#eaf1fe;color:#2563eb;font-size:12px;font-weight:600;padding:8px 14px;border-radius:var(--radius-button);border:none;cursor:pointer;transition:background .12s}._resumeBtn_vvl9d_664:hover{background:#d4e4fd}._assignPicker_vvl9d_682{position:absolute;top:100%;left:0;right:0;min-width:240px;background:var(--surface);border:1px solid var(--border);border-radius:8px;box-shadow:0 6px 20px #0000001f;z-index:40;overflow:hidden;margin-top:4px}._assignPickerSearch_vvl9d_697{width:100%;padding:8px 12px;border:none;border-bottom:1px solid var(--border);font-size:12.5px;font-family:var(--font);color:var(--text-primary);outline:none}._assignPickerSearch_vvl9d_697::placeholder{color:var(--text-faint)}._assignPickerList_vvl9d_712{max-height:200px;overflow-y:auto}._assignPickerItem_vvl9d_717{display:flex;align-items:center;gap:8px;width:100%;padding:8px 12px;border:none;background:none;cursor:pointer;text-align:left;font-family:var(--font);transition:background .1s}._assignPickerItem_vvl9d_717:hover{background:var(--canvas)}._assignPickerItemActive_vvl9d_735{background:#98f03a1a}._assignPickerAvatar_vvl9d_739{width:26px;height:26px;border-radius:6px;background:var(--lime);color:var(--navy);display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;flex-shrink:0}._assignPickerName_vvl9d_753{font-size:12.5px;font-weight:500;color:var(--text-primary)}._assignPickerEmail_vvl9d_759{font-size:11px;color:var(--text-muted);margin-left:auto}._cannedPicker_vvl9d_766{position:absolute;bottom:100%;left:0;width:360px;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 28px #00000024;z-index:40;overflow:hidden;margin-bottom:6px}._cannedList_vvl9d_780{max-height:260px;overflow-y:auto}._cannedItem_vvl9d_785{display:flex;flex-direction:column;gap:3px;width:100%;padding:10px 14px;border:none;background:none;cursor:pointer;text-align:left;font-family:var(--font);border-bottom:1px solid var(--border);transition:background .1s}._cannedItem_vvl9d_785:last-child{border-bottom:none}._cannedItem_vvl9d_785:hover{background:var(--canvas)}._cannedItemHeader_vvl9d_808{display:flex;align-items:center;gap:8px}._cannedTitle_vvl9d_814{font-size:12.5px;font-weight:600;color:var(--text-primary)}._cannedCategory_vvl9d_820{font-size:10px;font-weight:500;color:var(--text-muted);background:var(--border-subtle);padding:1px 7px;border-radius:10px}._cannedPreview_vvl9d_829{font-size:11.5px;color:var(--text-muted);line-height:1.3}._closedBanner_vvl9d_836{padding:16px 0;text-align:center}._closedText_vvl9d_841{font-size:13px;color:var(--text-muted);margin-bottom:12px}._reopenBtn_vvl9d_847{background:#eaf1fe;color:#2563eb;font-size:13px;font-weight:600;padding:8px 20px;border-radius:var(--radius-button);border:none;cursor:pointer;transition:background .12s}._reopenBtn_vvl9d_847:hover{background:#d4e4fd}._reopenModal_vvl9d_863{margin-top:16px;padding:16px;background:var(--canvas);border:1px solid var(--border);border-radius:10px;text-align:left}._reopenModalTitle_vvl9d_872{font-size:14px;font-weight:600;color:var(--text-primary);margin-bottom:4px}._reopenModalDesc_vvl9d_879{font-size:12.5px;color:var(--text-muted);margin:0 0 12px}._reopenModalActions_vvl9d_885{display:flex;gap:8px;margin-top:12px;justify-content:flex-end}._cancelBtn_vvl9d_892{background:var(--surface);color:var(--text-secondary);font-size:12.5px;font-weight:500;padding:7px 14px;border-radius:var(--radius-button);border:1px solid var(--border);cursor:pointer;transition:border-color .12s}._cancelBtn_vvl9d_892:hover{border-color:var(--text-muted)}._activityList_vvl9d_909{display:flex;flex-direction:column;gap:0}._activityItem_vvl9d_915{display:flex;align-items:flex-start;gap:10px;border-left:1px solid var(--border);margin-left:5px;padding:8px 0 8px 14px;position:relative}._activityItem_vvl9d_915:first-child{padding-top:0}._activityItem_vvl9d_915:last-child{border-left-color:transparent}._activityDot_vvl9d_934{position:absolute;left:-4px;top:10px;width:7px;height:7px;border-radius:50%;background:var(--border);flex-shrink:0}._activityItem_vvl9d_915:first-child ._activityDot_vvl9d_934{top:2px}._activityDot_vvl9d_934[data-action=Created]{background:#2563eb}._activityDot_vvl9d_934[data-action=StatusChanged]{background:#a16207}._activityDot_vvl9d_934[data-action=PriorityChanged]{background:#ff8a3d}._activityDot_vvl9d_934[data-action=Reply]{background:#3a7a1e}._activityDot_vvl9d_934[data-action=InternalNote]{background:#7a8783}._activityDot_vvl9d_934[data-action=Assigned],._activityDot_vvl9d_934[data-action=Reassigned]{background:#b12590}._activityContent_vvl9d_957{display:flex;flex-direction:column;gap:1px;min-width:0}._activityAction_vvl9d_964{font-size:12px;color:var(--text-primary);line-height:1.3}._activityTime_vvl9d_970{font-size:10.5px;color:var(--text-faint)}._statusSelect_vvl9d_975{font-size:11px;font-weight:600;padding:3px 8px;border-radius:20px;border:none;cursor:pointer;font-family:var(--font);outline:none;-webkit-appearance:auto;-moz-appearance:auto;appearance:auto}._paperclip_vvl9d_987{font-size:15px;color:var(--text-muted);cursor:pointer}._paperclip_vvl9d_987:hover{color:var(--text-primary)}._railCard_vvl9d_998{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-card);padding:16px;margin-bottom:14px}._railCard_vvl9d_998:last-child{margin-bottom:0}._railTitle_vvl9d_1010{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.6px;color:var(--text-muted);margin-bottom:14px}._propsGrid_vvl9d_1020{display:grid;grid-template-columns:1fr 1fr;gap:12px}._propItem_vvl9d_1026{display:flex;flex-direction:column;gap:3px}._propLabel_vvl9d_1032{font-size:11px;text-transform:uppercase;letter-spacing:.4px;color:var(--text-muted);font-weight:500}._propValue_vvl9d_1040{font-size:12.5px;font-weight:500;color:var(--text-primary)}._propPill_vvl9d_1046{display:inline-block;font-size:11px;font-weight:500;padding:2px 8px;border-radius:var(--radius-pill)}._slaBreach_vvl9d_1054{color:var(--magenta-text);font-weight:700;font-size:12px}._assignRow_vvl9d_1061{display:flex;align-items:center;gap:10px;margin-bottom:12px}._assignRow_vvl9d_1061:last-child{margin-bottom:0}._assignLabel_vvl9d_1072{font-size:11px;color:var(--text-muted);width:50px;flex-shrink:0}._assignDropdown_vvl9d_1079{flex:1;display:flex;align-items:center;gap:8px;padding:7px 10px;border:1px solid var(--border-input);border-radius:var(--radius-input);font-size:12.5px;color:var(--text-primary);cursor:pointer}._assignAvatar_vvl9d_1092{width:22px;height:22px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:9px;font-weight:700;color:#fff}._assignChevron_vvl9d_1104{margin-left:auto;font-size:9px;color:var(--text-muted)}._customerHeader_vvl9d_1111{display:flex;align-items:center;gap:10px;margin-bottom:12px}._customerAvatar_vvl9d_1118{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;color:#fff}._customerName_vvl9d_1130{font-size:13px;font-weight:600;color:var(--text-primary)}._customerEmail_vvl9d_1136{font-size:11.5px;color:var(--text-muted)}._customerMeta_vvl9d_1141{display:flex;flex-direction:column;gap:8px}._customerRow_vvl9d_1147{display:flex;align-items:center;justify-content:space-between}._customerLabel_vvl9d_1153{font-size:11px;color:var(--text-muted)}._customerValue_vvl9d_1158{font-size:12px;font-weight:500;color:var(--text-primary)}._planBadge_vvl9d_1164{font-size:10.5px;font-weight:600;padding:2px 8px;border-radius:var(--radius-pill);background:var(--green-bg);color:var(--green)}._clientHeader_vvl9d_1174{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}._clientCompany_vvl9d_1181{font-size:13px;font-weight:600;color:var(--text-primary)}._healthDot_vvl9d_1187{display:flex;align-items:center;gap:5px;font-size:11px;font-weight:500}._healthIndicator_vvl9d_1195{width:7px;height:7px;border-radius:50%}._clientRow_vvl9d_1201{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}._clientLabel_vvl9d_1208{font-size:11px;color:var(--text-muted)}._clientValue_vvl9d_1213{font-size:12px;font-weight:500;color:var(--text-primary)}._tierBadge_vvl9d_1219{font-size:10.5px;font-weight:600;padding:2px 8px;border-radius:var(--radius-pill);background:var(--blue-bg);color:var(--blue)}._crmLink_vvl9d_1228{font-size:12px;font-weight:500;color:var(--blue);cursor:pointer;margin-top:4px}._crmLink_vvl9d_1228:hover{text-decoration:underline}._prevTicketRow_vvl9d_1241{display:flex;align-items:center;gap:8px;padding:8px 0;border-bottom:1px solid var(--border-subtle)}._prevTicketRow_vvl9d_1241:last-child{border-bottom:none}._prevTicketId_vvl9d_1253{font-size:11px;font-weight:600;color:var(--text-muted);flex-shrink:0}._prevTicketSubject_vvl9d_1260{font-size:12px;color:var(--text-primary);flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._prevStatusPill_vvl9d_1269{font-size:10px;font-weight:500;padding:2px 7px;border-radius:var(--radius-pill);flex-shrink:0}._activityRow_vvl9d_1278{display:flex;gap:10px;padding:6px 0}._activityTimeline_vvl9d_1284{display:flex;flex-direction:column;align-items:center;width:12px;flex-shrink:0}._activityDot_vvl9d_934{width:7px;height:7px;border-radius:50%;background:var(--border-input);flex-shrink:0;margin-top:4px}._activityDotActive_vvl9d_1301{background:var(--green)}._activityLine_vvl9d_1305{width:1px;flex:1;background:var(--border-subtle);margin-top:4px}._activityContent_vvl9d_957{flex:1}._activityText_vvl9d_1316{font-size:12px;color:var(--text-body);line-height:1.4}._activityText_vvl9d_1316 strong{font-weight:600;color:var(--text-primary)}._activityTime_vvl9d_970{font-size:10.5px;color:var(--text-faint);margin-top:1px}._propItemFull_vvl9d_1334{grid-column:1 / -1}._csatSection_vvl9d_1339{padding:4px 0 0}._csatStars_vvl9d_1343{display:flex;align-items:center;gap:2px}._csatStarFilled_vvl9d_1349{font-size:18px;color:#f59e0b}._csatStarEmpty_vvl9d_1354{font-size:18px;color:var(--border-light)}._csatScore_vvl9d_1359{font-size:13px;font-weight:600;color:var(--text-primary);margin-left:8px}._csatComment_vvl9d_1366{font-size:12.5px;color:var(--text-secondary);font-style:italic;margin-top:8px;line-height:1.5}._page_oys2l_2{display:flex;height:100%;overflow:hidden}._leftPane_oys2l_9{width:270px;min-width:270px;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column}._leftHeader_oys2l_18{padding:18px 16px 12px;font-size:15px;font-weight:600;color:var(--text-primary);border-bottom:1px solid var(--border-subtle)}._chatList_oys2l_26{flex:1;overflow-y:auto}._chatItem_oys2l_31{display:flex;align-items:flex-start;gap:10px;padding:12px 16px;cursor:pointer;transition:background .15s;position:relative}._chatItem_oys2l_31:hover{background:var(--surface-hover)}._chatItemActive_oys2l_45{background:var(--green-tint);border-left:3px solid var(--lime);padding-left:13px}._chatItemActive_oys2l_45:hover{background:var(--green-tint)}._chatAvatar_oys2l_55{width:36px;height:36px;min-width:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;color:#fff}._chatMeta_oys2l_68{flex:1;min-width:0}._chatTopRow_oys2l_73{display:flex;align-items:center;justify-content:space-between;gap:6px}._chatName_oys2l_80{font-size:13.5px;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._chatTime_oys2l_89{font-size:12px;color:var(--text-muted);white-space:nowrap}._chatMiddleRow_oys2l_95{display:flex;align-items:center;gap:6px;margin-top:2px}._chatProductPill_oys2l_102{font-size:10px;font-weight:500;padding:1px 6px;border-radius:4px;white-space:nowrap}._chatPreview_oys2l_110{font-size:12.5px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:3px}._unreadBadge_oys2l_119{position:absolute;top:14px;right:14px;width:18px;height:18px;border-radius:50%;background:var(--magenta);color:#fff;font-size:10px;font-weight:600;display:flex;align-items:center;justify-content:center}._leftFooter_oys2l_135{padding:14px 16px;border-top:1px solid var(--border-subtle);display:flex;flex-direction:column;gap:4px}._queueRow_oys2l_143{display:flex;align-items:center;gap:6px;font-size:12.5px;font-weight:500;color:var(--amber)}._queueDot_oys2l_152{width:8px;height:8px;border-radius:50%;background:var(--amber-accent);animation:_pulse_oys2l_1 1.5s ease-in-out infinite}@keyframes _pulse_oys2l_1{0%,to{opacity:1}50%{opacity:.4}}._queueWait_oys2l_165{font-size:11.5px;color:var(--text-muted);margin-left:14px}._centerPane_oys2l_172{flex:1;display:flex;flex-direction:column;background:var(--surface);min-width:0}._centerHeader_oys2l_180{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;border-bottom:1px solid var(--border)}._centerHeaderLeft_oys2l_188{display:flex;align-items:center;gap:10px}._centerHeaderName_oys2l_194{font-size:15px;font-weight:600;color:var(--text-primary)}._centerHeaderStatus_oys2l_200{display:flex;align-items:center;gap:5px;font-size:12px;color:var(--text-secondary)}._onlineDot_oys2l_208{width:7px;height:7px;border-radius:50%;background:var(--green)}._centerHeaderRight_oys2l_215{display:flex;align-items:center;gap:10px}._btnTransfer_oys2l_221{padding:6px 14px;border-radius:var(--radius-button);border:1px solid var(--border-input);background:transparent;font-size:12.5px;font-weight:500;color:var(--text-body);cursor:pointer;font-family:var(--font);transition:background .15s}._btnTransfer_oys2l_221:hover{background:var(--surface-hover)}._btnEndChat_oys2l_238{padding:6px 14px;border-radius:var(--radius-button);border:1px solid var(--magenta-border);background:transparent;font-size:12.5px;font-weight:500;color:var(--magenta-dark);cursor:pointer;font-family:var(--font);transition:background .15s}._btnEndChat_oys2l_238:hover{background:var(--magenta-tint)}._messageThread_oys2l_256{flex:1;overflow-y:auto;padding:20px 24px;display:flex;flex-direction:column;gap:6px}._messageBubble_oys2l_265{max-width:100%;padding:10px 14px;font-size:13.5px;line-height:1.5;color:var(--text-body);word-break:break-word}._messageCustomer_oys2l_274{background:var(--surface);border:1px solid var(--border);border-radius:4px 14px 14px}._messageAgent_oys2l_280{background:var(--navy);color:#fff;border-radius:14px 4px 14px 14px}._sessionPill_oys2l_286{align-self:center;font-size:11px;color:var(--text-muted);background:var(--border-subtle);padding:3px 12px;border-radius:var(--radius-pill)}._typingIndicator_oys2l_295{align-self:flex-start;font-size:12.5px;color:var(--text-muted);padding:6px 0;display:flex;align-items:center;gap:4px}._typingDots_oys2l_305 span{display:inline-block;width:5px;height:5px;border-radius:50%;background:var(--text-muted);animation:_typingBounce_oys2l_1 1.2s infinite}._typingDots_oys2l_305 span:nth-child(2){animation-delay:.2s}._typingDots_oys2l_305 span:nth-child(3){animation-delay:.4s}@keyframes _typingBounce_oys2l_1{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-3px);opacity:1}}._quickReplies_oys2l_328{display:flex;align-items:center;gap:8px;padding:10px 24px;border-top:1px solid var(--border-subtle);overflow-x:auto}._quickChip_oys2l_337{padding:6px 14px;border:1px solid var(--border-input);border-radius:var(--radius-pill);font-size:12px;font-weight:500;color:var(--text-body);white-space:nowrap;cursor:pointer;background:var(--surface);font-family:var(--font);transition:background .15s,border-color .15s}._quickChip_oys2l_337:hover{background:var(--surface-hover);border-color:var(--text-muted)}._composer_oys2l_357{display:flex;align-items:center;gap:10px;padding:12px 20px;border-top:1px solid var(--border)}._composerInput_oys2l_365{flex:1;padding:10px 14px;border:1px solid var(--border-input);border-radius:var(--radius-input);font-size:13.5px;font-family:var(--font);outline:none;color:var(--text-body);transition:border-color .15s}._composerInput_oys2l_365:focus{border-color:var(--lime)}._composerInput_oys2l_365::placeholder{color:var(--text-faint)}._composerIcon_oys2l_385{width:34px;height:34px;border-radius:50%;border:none;background:transparent;display:flex;align-items:center;justify-content:center;cursor:pointer;color:var(--text-muted);font-size:18px;transition:background .15s}._composerIcon_oys2l_385:hover{background:var(--border-subtle)}._sendBtn_oys2l_404{width:36px;height:36px;border-radius:50%;border:none;background:var(--lime);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:background .15s}._sendBtn_oys2l_404:hover{background:var(--lime-hover)}._sendBtn_oys2l_404 svg{width:16px;height:16px;fill:var(--navy)}._rightPane_oys2l_428{width:280px;min-width:280px;background:var(--canvas);border-left:1px solid var(--border);overflow-y:auto;padding:16px}._contextCard_oys2l_437{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-card);padding:14px;margin-bottom:12px}._contextCardTitle_oys2l_445{font-size:10.5px;font-weight:600;letter-spacing:.5px;text-transform:uppercase;color:var(--text-muted);margin-bottom:10px}._customerHeader_oys2l_454{display:flex;align-items:center;gap:10px;margin-bottom:10px}._customerAvatar_oys2l_461{width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:600;color:#fff}._customerName_oys2l_473{font-size:14px;font-weight:600;color:var(--text-primary)}._customerEmail_oys2l_479{font-size:12px;color:var(--text-muted)}._contextRow_oys2l_484{display:flex;justify-content:space-between;align-items:center;padding:4px 0}._contextLabel_oys2l_491{font-size:12px;color:var(--text-muted)}._contextValue_oys2l_496{font-size:12px;font-weight:500;color:var(--text-body)}._planBadge_oys2l_502{font-size:10.5px;font-weight:600;padding:2px 8px;border-radius:4px;background:var(--green-bg);color:var(--green)}._healthRow_oys2l_511{display:flex;align-items:center;gap:6px;margin-bottom:6px}._healthDot_oys2l_518{width:8px;height:8px;border-radius:50%;background:var(--green)}._healthLabel_oys2l_525{font-size:13px;font-weight:500;color:var(--text-primary)}._healthMeta_oys2l_531{font-size:12px;color:var(--text-muted);margin-bottom:8px}._crmLink_oys2l_537{font-size:12px;font-weight:500;color:var(--blue);text-decoration:none;cursor:pointer}._crmLink_oys2l_537:hover{text-decoration:underline}._ticketRow_oys2l_549{display:flex;align-items:center;justify-content:space-between;padding:6px 0;border-bottom:1px solid var(--border-subtle)}._ticketRow_oys2l_549:last-child{border-bottom:none}._ticketId_oys2l_561{font-size:11.5px;font-weight:600;color:var(--text-secondary)}._ticketSubject_oys2l_567{font-size:12px;color:var(--text-body);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1;margin:0 8px}._ticketStatus_oys2l_577{font-size:10px;font-weight:500;padding:2px 7px;border-radius:4px;white-space:nowrap}._articleLink_oys2l_585{display:block;font-size:12.5px;color:var(--blue);text-decoration:none;padding:4px 0;cursor:pointer}._articleLink_oys2l_585:hover{text-decoration:underline}._acceptBtn_oys2l_599{padding:4px 10px;border-radius:6px;border:none;background:var(--lime);color:var(--navy);font-size:11px;font-weight:600;font-family:var(--font);cursor:pointer;flex-shrink:0;transition:background .12s}._acceptBtn_oys2l_599:hover{background:var(--lime-hover)}._emptyHint_oys2l_617{padding:12px 16px;font-size:12px;color:var(--text-faint);text-align:center}._emptyCenter_oys2l_624{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;color:var(--text-muted);text-align:center;padding:32px}._emptyCenter_oys2l_624 h3{font-size:16px;font-weight:600;color:var(--text-secondary);margin:0 0 8px}._emptyCenter_oys2l_624 p{font-size:13px;margin:0;line-height:1.5}._channelPill_oys2l_648{font-size:10px;font-weight:600;padding:2px 8px;border-radius:10px;background:var(--border-light);color:var(--text-muted)}._btnAccept_oys2l_657{padding:6px 16px;border-radius:var(--radius-button);border:none;background:var(--lime);color:var(--navy);font-size:12px;font-weight:600;font-family:var(--font);cursor:pointer;transition:background .12s}._btnAccept_oys2l_657:hover{background:var(--lime-hover)}._layout_1auwv_2{display:flex;height:100%;overflow:hidden}._leftPane_1auwv_9{width:230px;flex-shrink:0;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow-y:auto}._leftHeader_1auwv_19{display:flex;align-items:center;justify-content:space-between;padding:18px 16px 12px}._leftTitle_1auwv_26{font-size:15px;font-weight:600;color:var(--text-primary)}._addBtn_1auwv_32{width:26px;height:26px;border-radius:6px;border:1px solid var(--border);background:var(--surface);font-size:16px;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .12s}._addBtn_1auwv_32:hover{background:var(--canvas)}._tree_1auwv_52{flex:1;padding:0 8px 16px}._treeItem_1auwv_57{margin-bottom:2px}._treeRow_1auwv_61{display:flex;align-items:center;gap:6px;width:100%;padding:7px 8px;border:none;background:transparent;border-radius:6px;cursor:pointer;font-family:var(--font);transition:background .12s}._treeRow_1auwv_61:hover{background:var(--surface-hover)}._caret_1auwv_79{font-size:10px;color:var(--text-muted);transition:transform .15s;width:12px;display:inline-block}._caretOpen_1auwv_87{transform:rotate(90deg)}._treeName_1auwv_91{font-size:13.5px;font-weight:500;color:var(--text-primary);flex:1;text-align:left}._treeCount_1auwv_99{font-size:12px;color:var(--text-muted)}._treeArticles_1auwv_104{padding-left:26px}._articleRow_1auwv_108{display:block;width:100%;text-align:left;padding:6px 10px;border:none;background:transparent;border-radius:6px;font-family:var(--font);font-size:12.5px;color:var(--text-body);cursor:pointer;transition:background .12s;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._articleRow_1auwv_108:hover{background:var(--surface-hover)}._articleActive_1auwv_130{background:var(--green-tint);font-weight:600;color:var(--text-primary)}._centerPane_1auwv_137{flex:1;min-width:0;padding:24px;overflow-y:auto;display:flex;flex-direction:column;gap:14px}._titleInput_1auwv_147{border:none;outline:none;font-family:var(--font);font-size:22px;font-weight:700;color:var(--text-primary);width:100%;padding:0}._titleInput_1auwv_147::placeholder{color:var(--text-low)}._productRow_1auwv_162{display:flex;align-items:center;gap:8px;flex-wrap:wrap}._productPill_1auwv_169{font-size:12px;font-weight:500;color:var(--blue);background:var(--blue-bg);padding:4px 10px;border-radius:var(--radius-pill)}._addProductBtn_1auwv_178{font-size:12px;font-weight:500;color:var(--text-muted);background:transparent;border:1px dashed var(--border);border-radius:var(--radius-pill);padding:4px 10px;cursor:pointer;font-family:var(--font);transition:border-color .12s}._addProductBtn_1auwv_178:hover{border-color:var(--text-secondary)}._tagsRow_1auwv_195{display:flex;align-items:center;gap:6px;flex-wrap:wrap}._tag_1auwv_195{font-size:11.5px;font-weight:500;color:var(--text-secondary);background:var(--border-subtle);padding:3px 9px;border-radius:var(--radius-pill)}._editorCard_1auwv_212{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:16px;flex:1;display:flex;flex-direction:column}._toolbar_1auwv_222{display:flex;align-items:center;gap:4px;padding-bottom:12px;border-bottom:1px solid var(--border-subtle);margin-bottom:16px}._toolBtn_1auwv_231{width:28px;height:28px;border:none;background:transparent;border-radius:5px;font-family:var(--font);font-size:12px;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .12s}._toolBtn_1auwv_231:hover{background:var(--border-subtle)}._editorBody_1auwv_251{flex:1;font-size:13.5px;color:var(--text-body);line-height:1.7}._bodyParagraph_1auwv_258{margin-bottom:16px}._bodyH3_1auwv_262{font-size:15px;font-weight:600;color:var(--text-primary);margin-bottom:10px}._bodyList_1auwv_269{padding-left:20px;margin-bottom:16px}._bodyList_1auwv_269 li{margin-bottom:6px}._tipCallout_1auwv_278{background:#f3fbe9;border:1px solid #CBE9A8;border-radius:8px;padding:12px 14px;font-size:13px;color:var(--text-body);margin-bottom:16px}._imagePlaceholder_1auwv_288{border:2px dashed var(--border);border-radius:8px;height:100px;display:flex;align-items:center;justify-content:center;background:repeating-linear-gradient(135deg,transparent,transparent 8px,rgba(0,0,0,.015) 8px,rgba(0,0,0,.015) 16px)}._imagePlaceholderText_1auwv_304{font-size:12px;color:var(--text-muted)}._rightPane_1auwv_310{width:250px;flex-shrink:0;background:var(--canvas);border-left:1px solid var(--border);padding:18px 16px;display:flex;flex-direction:column;gap:16px;overflow-y:auto}._sideCard_1auwv_322{display:flex;flex-direction:column;gap:10px}._sideCardLabel_1auwv_328{font-size:10px;font-weight:700;letter-spacing:.8px;color:var(--text-muted);text-transform:uppercase}._toggleRow_1auwv_336{display:flex;background:var(--border-subtle);border-radius:6px;overflow:hidden}._toggleBtn_1auwv_343{flex:1;padding:7px 0;border:none;background:transparent;font-family:var(--font);font-size:12px;font-weight:500;color:var(--text-secondary);cursor:pointer;transition:background .15s,color .15s}._toggleActive_1auwv_356{background:var(--lime);color:var(--navy);font-weight:600}._scheduleLink_1auwv_362{font-size:12px;color:var(--blue);cursor:pointer}._scheduleLink_1auwv_362:hover{text-decoration:underline}._metaText_1auwv_372{font-size:12px;color:var(--text-muted);line-height:1.4}._historyLink_1auwv_378{font-size:12px;color:var(--blue);cursor:pointer}._historyLink_1auwv_378:hover{text-decoration:underline}._perfScore_1auwv_389{font-size:22px;font-weight:700;color:var(--text-primary)}._perfLabel_1auwv_395{font-size:12px;color:var(--text-secondary);margin-top:-6px}._progressTrack_1auwv_401{height:6px;background:var(--border-subtle);border-radius:3px;overflow:hidden}._progressFill_1auwv_408{height:100%;background:var(--lime);border-radius:3px}._perfMeta_1auwv_414{font-size:12px;color:var(--text-muted)}._saveBtn_1auwv_420{width:100%;padding:10px 0;border:none;border-radius:var(--radius-button);background:var(--lime);color:var(--navy);font-family:var(--font);font-size:13px;font-weight:600;cursor:pointer;transition:background .15s;margin-top:auto}._saveBtn_1auwv_420:hover{background:var(--lime-hover)}._saveBtn_1auwv_420:disabled{opacity:.4;cursor:not-allowed}._filterRow_1auwv_445{display:flex;gap:0;padding:0 12px 10px;border-bottom:1px solid var(--border-light)}._filterBtn_1auwv_452{flex:1;padding:6px 0;font-size:11px;font-weight:600;font-family:var(--font);background:none;border:none;border-bottom:2px solid transparent;color:var(--text-muted);cursor:pointer;transition:color .15s,border-color .15s}._filterBtn_1auwv_452:hover{color:var(--text-body)}._filterActive_1auwv_470{color:var(--navy);border-bottom-color:var(--lime)}._newArticleBtn_1auwv_476{padding:8px 20px;border-radius:var(--radius-button);border:1px dashed var(--border);background:none;font-size:13px;font-weight:500;font-family:var(--font);color:var(--text-secondary);cursor:pointer;transition:border-color .15s,color .15s}._newArticleBtn_1auwv_476:hover{border-color:var(--lime);color:var(--text-primary)}._deleteBtn_1auwv_495{width:100%;padding:8px 0;border:none;border-radius:var(--radius-button);background:none;font-size:12px;font-weight:500;font-family:var(--font);color:var(--text-muted);cursor:pointer;margin-top:8px;transition:color .15s}._deleteBtn_1auwv_495:hover{color:#e11d48}._page_gu7wm_2{padding:24px 28px;overflow-y:auto;height:100%}._header_gu7wm_9{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:24px}._title_gu7wm_16{font-size:22px;font-weight:700;color:var(--text-primary);line-height:1.3}._subtitle_gu7wm_23{font-size:13px;color:var(--text-secondary);margin-top:2px}._createBtn_gu7wm_29{padding:9px 18px;border:none;border-radius:var(--radius-button);background:var(--lime);color:var(--navy);font-family:var(--font);font-size:13px;font-weight:600;cursor:pointer;transition:background .15s;white-space:nowrap}._createBtn_gu7wm_29:hover{background:var(--lime-hover)}._ruleList_gu7wm_48{display:flex;flex-direction:column;gap:12px}._ruleCard_gu7wm_55{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:18px;transition:opacity .15s}._ruleInactive_gu7wm_63{opacity:.6}._ruleTop_gu7wm_67{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}._ruleName_gu7wm_74{font-size:15px;font-weight:600;color:var(--text-primary)}._ruleTopRight_gu7wm_80{display:flex;align-items:center;gap:14px}._ruleMeta_gu7wm_86{font-size:12px;color:var(--text-muted)}._toggle_gu7wm_92{width:36px;height:20px;border-radius:10px;border:none;background:var(--border-input);position:relative;cursor:pointer;transition:background .15s;flex-shrink:0;padding:0}._toggleOn_gu7wm_105{background:var(--lime)}._toggleKnob_gu7wm_109{position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:#fff;transition:transform .15s;box-shadow:0 1px 3px #00000026}._toggleOn_gu7wm_105 ._toggleKnob_gu7wm_109{transform:translate(16px)}._ruleBody_gu7wm_126{display:flex;align-items:center;gap:8px;flex-wrap:wrap}._chipWhen_gu7wm_133{font-size:11px;font-weight:700;text-transform:uppercase;color:#2563eb;background:#eaf1fe;padding:2px 7px;border-radius:4px;letter-spacing:.3px}._chipThen_gu7wm_144{font-size:11px;font-weight:700;text-transform:uppercase;color:#3a7a1e;background:#eaf7dc;padding:2px 7px;border-radius:4px;letter-spacing:.3px}._ruleText_gu7wm_155{font-size:13px;color:var(--text-body)}._arrow_gu7wm_160{font-size:14px;color:var(--text-muted)}._page_mhe0g_1{padding:24px 28px;overflow-y:auto;height:100%}._header_mhe0g_7{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}._title_mhe0g_14{font-size:22px;font-weight:700;color:var(--text-primary);margin:0}._rangeControl_mhe0g_21{display:flex;border:1px solid var(--border-input);border-radius:8px;overflow:hidden}._rangeBtn_mhe0g_28{padding:6px 14px;font-size:13px;font-weight:500;font-family:var(--font);background:var(--surface);color:var(--text-secondary);border:none;cursor:pointer;transition:background .15s,color .15s}._rangeBtn_mhe0g_28:not(:last-child){border-right:1px solid var(--border-input)}._rangeBtnActive_mhe0g_44{background:var(--navy);color:var(--lime)}._metricsRow_mhe0g_50{display:grid;grid-template-columns:repeat(6,1fr);gap:14px;margin-bottom:24px}._metricCard_mhe0g_57{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:16px;display:flex;flex-direction:column;gap:4px}._metricLabel_mhe0g_67{font-size:12px;color:var(--text-secondary)}._metricValue_mhe0g_72{font-size:28px;font-weight:700;color:var(--text-primary);line-height:1.2}._metricTrend_mhe0g_79{font-size:12px}._metricTrend_mhe0g_79._green_mhe0g_83{color:var(--green)}._metricTrend_mhe0g_79._amber_mhe0g_87{color:var(--amber)}._card_mhe0g_92{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:20px;margin-bottom:24px}._cardTitle_mhe0g_100{font-size:14px;font-weight:600;color:var(--text-primary);margin:0 0 16px}._chartLegend_mhe0g_108{display:flex;gap:16px;margin-bottom:12px}._legendItem_mhe0g_114{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--text-secondary)}._dotNavy_mhe0g_122{width:8px;height:8px;border-radius:50%;background:var(--navy)}._dotLime_mhe0g_129{width:8px;height:8px;border-radius:50%;background:var(--lime)}._chart_mhe0g_108{width:100%;height:200px}._chartXAxis_mhe0g_141{display:flex;justify-content:space-between;font-size:11px;color:var(--text-muted);margin-top:8px}._twoCol_mhe0g_150{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-bottom:14px}._twoCol_mhe0g_150 ._card_mhe0g_92{margin-bottom:0}._barList_mhe0g_162{display:flex;flex-direction:column;gap:14px}._barRow_mhe0g_168{display:flex;flex-direction:column;gap:4px}._barLabel_mhe0g_174{display:flex;justify-content:space-between;font-size:13px;color:var(--text-body)}._barCount_mhe0g_181{font-weight:600}._barTrack_mhe0g_185{height:8px;border-radius:4px;background:var(--border-subtle)}._barFill_mhe0g_191{height:100%;border-radius:4px;transition:width .3s ease}._donutWrapper_mhe0g_198{display:flex;align-items:center;gap:24px}._donut_mhe0g_198{width:140px;height:140px;border-radius:50%;position:relative;flex-shrink:0}._donutHole_mhe0g_212{position:absolute;top:50%;left:50%;width:70px;height:70px;background:var(--surface);border-radius:50%;transform:translate(-50%,-50%)}._donutLegend_mhe0g_223{display:flex;flex-direction:column;gap:8px}._donutLegendItem_mhe0g_229{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--text-body)}._donutDot_mhe0g_237{width:10px;height:10px;border-radius:50%;flex-shrink:0}._table_mhe0g_245{width:100%;border-collapse:collapse;font-size:13px}._table_mhe0g_245 th{text-align:left;font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);padding:8px 12px;border-bottom:1px solid var(--border)}._table_mhe0g_245 td{padding:10px 12px;color:var(--text-body)}._table_mhe0g_245 tbody tr:hover{background:var(--surface-hover)}._slaCell_mhe0g_271{display:flex;align-items:center;gap:8px}._slaBar_mhe0g_277{width:80px;height:6px;border-radius:3px;background:var(--border-subtle);overflow:hidden}._slaFill_mhe0g_285{height:100%;border-radius:3px}._slaFill_mhe0g_285._green_mhe0g_83{background:var(--green)}._slaFill_mhe0g_285._amber_mhe0g_87{background:var(--amber)}._slaFill_mhe0g_285._magenta_mhe0g_298{background:var(--magenta-soft)}._heatmap_mhe0g_303{display:flex;flex-direction:column;gap:2px}._heatmapHours_mhe0g_309{display:flex;gap:2px;margin-bottom:2px}._heatmapRow_mhe0g_315{display:flex;gap:2px;align-items:center}._heatmapDayLabel_mhe0g_321{width:32px;font-size:11px;color:var(--text-muted);flex-shrink:0}._heatmapHourLabel_mhe0g_328{width:22px;height:14px;font-size:10px;color:var(--text-muted);text-align:center;flex-shrink:0}._heatmapCell_mhe0g_337{width:22px;height:22px;border-radius:3px;flex-shrink:0}._page_18k37_1{padding:24px 28px;height:100%;overflow-y:auto}._pageTitle_18k37_7{font-size:22px;font-weight:700;color:var(--text-primary);margin:0 0 20px}._tabBar_18k37_15{display:flex;gap:4px;background:#eef2f0;border-radius:8px;padding:4px;width:fit-content;margin-bottom:24px}._tab_18k37_15{display:flex;align-items:center;gap:6px;padding:8px 16px;border:none;border-radius:6px;background:transparent;font-size:13px;font-weight:500;color:#7a8783;cursor:pointer;transition:all .15s}._tab_18k37_15:hover{color:#2a3633}._tabActive_18k37_44{background:#1e2d2b;color:#b8e94a;box-shadow:0 1px 3px #0000001f}._content_18k37_51{flex:1}._loading_18k37_55{font-size:13px;color:#7a8783;padding:40px 0;text-align:center}._sectionHeader_18k37_63{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}._sectionTitle_18k37_70{font-size:16px;font-weight:600;color:var(--text-primary);margin:0}._addBtn_18k37_77{display:flex;align-items:center;gap:5px;padding:8px 14px;border:none;border-radius:6px;background:#b8e94a;color:#1e2d2b;font-size:12.5px;font-weight:600;cursor:pointer;transition:background .15s}._addBtn_18k37_77:hover{background:#a6d43e}._cancelBtn_18k37_96{padding:8px 14px;border:1px solid #E4E9E6;border-radius:6px;background:#fff;color:#7a8783;font-size:12.5px;font-weight:500;cursor:pointer;transition:border-color .15s}._cancelBtn_18k37_96:hover{border-color:#ccc}._formCard_18k37_113{background:#fff;border:1px solid #E4E9E6;border-radius:10px;padding:18px 20px;margin-bottom:20px;box-shadow:0 1px 4px #0000000a}._formTitle_18k37_122{font-size:13.5px;font-weight:600;color:var(--text-primary);margin:0 0 14px}._formGrid_18k37_129{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:14px}._formActions_18k37_136{display:flex;gap:8px}._input_18k37_141{padding:8px 12px;border:1px solid #E4E9E6;border-radius:6px;font-size:13px;color:var(--text-primary);outline:none;min-width:160px;transition:border-color .15s}._input_18k37_141:focus{border-color:#b8e94a}._input_18k37_141:disabled{background:#f6f8f7;color:#7a8783}._select_18k37_161{padding:8px 12px;border:1px solid #E4E9E6;border-radius:6px;font-size:13px;color:var(--text-primary);outline:none;min-width:130px;background:#fff;cursor:pointer}._select_18k37_161:focus{border-color:#b8e94a}._tableWrap_18k37_178{background:#fff;border:1px solid #E4E9E6;border-radius:10px;overflow:hidden;box-shadow:0 1px 4px #0000000a}._table_18k37_178{width:100%;border-collapse:collapse}._table_18k37_178 thead th{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:#7a8783;padding:12px 16px;text-align:left;border-bottom:1px solid #EEF2F0}._table_18k37_178 tbody tr{transition:background .1s}._table_18k37_178 tbody tr:hover{background:#fafcfb}._table_18k37_178 tbody td{font-size:13px;color:var(--text-primary);padding:12px 16px;border-bottom:1px solid #EEF2F0}._table_18k37_178 tbody tr:last-child td{border-bottom:none}._cellName_18k37_221{font-weight:500}._badge_18k37_226{display:inline-block;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:600;line-height:1.4}._badgeMagenta_18k37_235{background:#fce4f6;color:#b12590}._badgeBlue_18k37_240{background:#e1effe;color:#2563eb}._badgeGreen_18k37_245{background:#e6f9e8;color:#16803c}._badgeGrey_18k37_250{background:#eef2f0;color:#5a6b64}._statusDot_18k37_256{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px;background:#c4ccc8}._statusDot_18k37_256[data-online=true]{background:#22c55e}._actions_18k37_270{display:flex;gap:6px}._actionBtn_18k37_275{display:flex;align-items:center;justify-content:center;width:30px;height:30px;border:1px solid #E4E9E6;border-radius:6px;background:#fff;color:#7a8783;cursor:pointer;transition:all .15s}._actionBtn_18k37_275:hover{border-color:#b8e94a;color:#1e2d2b}._empty_18k37_295{text-align:center;color:#7a8783;font-size:13px;padding:32px 16px}._teamGrid_18k37_303{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}._teamCard_18k37_309{background:#fff;border:1px solid #E4E9E6;border-radius:10px;padding:18px 20px;box-shadow:0 1px 4px #0000000a;transition:box-shadow .15s}._teamCard_18k37_309:hover{box-shadow:0 3px 10px #00000012}._teamCardHeader_18k37_322{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px}._teamCardName_18k37_329{font-size:14px;font-weight:600;color:var(--text-primary);margin:0}._teamCardDesc_18k37_336{font-size:12.5px;color:#7a8783;margin:0 0 12px;line-height:1.4}._teamCardFooter_18k37_343{display:flex;align-items:center;gap:6px;font-size:12px;color:#7a8783}._page_130ty_1{padding:24px 28px;height:100%;overflow-y:auto}._header_130ty_8{margin-bottom:20px}._backBtn_130ty_12{display:flex;align-items:center;gap:6px;padding:6px 12px;border:1px solid var(--border);border-radius:var(--radius-button);background:var(--surface);font-size:12.5px;font-weight:500;color:var(--text-secondary);cursor:pointer;transition:border-color .15s,color .15s}._backBtn_130ty_12:hover{border-color:var(--navy);color:var(--text-primary)}._hero_130ty_33{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}._heroLeft_130ty_40{display:flex;align-items:center;gap:16px}._clientAvatar_130ty_46{width:52px;height:52px;border-radius:12px;background:var(--navy);color:var(--lime);display:flex;align-items:center;justify-content:center;font-size:18px;font-weight:700;flex-shrink:0}._clientLogoImg_130ty_60{width:52px;height:52px;border-radius:12px;object-fit:contain;background:var(--surface);border:1px solid var(--border);flex-shrink:0}._clientName_130ty_70{font-size:22px;font-weight:700;color:var(--text-primary);margin:0 0 4px}._clientMeta_130ty_77{display:flex;align-items:center;gap:10px}._metaItem_130ty_83{font-size:13px;color:var(--text-muted)}._slaBadge_130ty_88{font-size:11px;font-weight:600;padding:2px 10px;border-radius:20px}._statusPill_130ty_95{font-size:11px;font-weight:500;padding:2px 10px;border-radius:20px;background:#eef2f0;color:#5a6b64}._statusPill_130ty_95[data-active=true]{background:#eaf7dc;color:#3a7a1e}._tabBar_130ty_110{display:flex;gap:0;border-bottom:1px solid var(--border);margin-bottom:24px}._tab_130ty_110{display:flex;align-items:center;gap:6px;padding:10px 20px;border:none;background:none;font-size:13px;font-weight:500;color:var(--text-muted);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px;transition:color .15s}._tab_130ty_110:hover{color:var(--text-primary)}._tabActive_130ty_137{color:var(--navy);border-bottom-color:var(--navy);font-weight:600}._tabCount_130ty_143{font-size:11px;font-weight:600;background:#eef2f0;color:var(--text-muted);padding:1px 7px;border-radius:10px}._tabActive_130ty_137 ._tabCount_130ty_143{background:var(--navy);color:var(--lime)}._body_130ty_158{flex:1}._actionBar_130ty_163{position:relative;margin-bottom:20px}._assignBtn_130ty_168{display:flex;align-items:center;gap:6px;padding:8px 16px;border:none;border-radius:var(--radius-button);background:var(--lime);color:var(--navy);font-size:13px;font-weight:600;cursor:pointer;transition:background .15s}._assignBtn_130ty_168:hover{background:var(--lime-hover)}._picker_130ty_188{position:absolute;top:44px;left:0;width:380px;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 28px #0000001f;z-index:50;overflow:hidden}._pickerSearch_130ty_201{position:relative;display:flex;align-items:center;padding:10px 12px;border-bottom:1px solid var(--border)}._pickerSearchIcon_130ty_209{position:absolute;left:20px;color:var(--text-muted);pointer-events:none}._pickerInput_130ty_216{width:100%;border:none;outline:none;font-size:13px;font-family:var(--font);color:var(--text-primary);padding:4px 4px 4px 28px;background:transparent}._pickerInput_130ty_216::placeholder{color:var(--text-faint)}._pickerClear_130ty_231{display:flex;align-items:center;justify-content:center;width:20px;height:20px;border:none;border-radius:50%;background:#eef2f0;color:var(--text-muted);cursor:pointer;flex-shrink:0}._pickerList_130ty_245{max-height:280px;overflow-y:auto}._pickerItem_130ty_250{display:flex;align-items:center;gap:10px;width:100%;padding:10px 14px;border:none;background:none;cursor:pointer;text-align:left;transition:background .1s}._pickerItem_130ty_250:hover{background:var(--canvas)}._pickerAvatar_130ty_267{width:32px;height:32px;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;flex-shrink:0}._pickerInfo_130ty_279{display:flex;flex-direction:column;gap:1px;flex:1;min-width:0}._pickerName_130ty_287{font-size:13px;font-weight:500;color:var(--text-primary)}._pickerEmail_130ty_293{font-size:11.5px;color:var(--text-muted)}._pickerRole_130ty_298{font-size:10px;font-weight:600;padding:2px 8px;border-radius:10px;flex-shrink:0}._pickerEmpty_130ty_306{padding:24px 14px;text-align:center;font-size:12.5px;color:var(--text-muted)}._agentGrid_130ty_314{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:12px}._agentCard_130ty_320{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:16px;transition:box-shadow .15s}._agentCard_130ty_320:hover{box-shadow:0 2px 8px #0000000f}._agentCardTop_130ty_332{display:flex;align-items:center;gap:12px;margin-bottom:12px}._agentAvatar_130ty_339{width:38px;height:38px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;flex-shrink:0}._agentInfo_130ty_351{display:flex;flex-direction:column;gap:1px;min-width:0}._agentName_130ty_358{font-size:13.5px;font-weight:600;color:var(--text-primary)}._agentEmail_130ty_364{font-size:12px;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}._agentCardBottom_130ty_372{display:flex;align-items:center;gap:8px}._rolePill_130ty_378{display:flex;align-items:center;gap:4px;font-size:11px;font-weight:600;padding:3px 10px;border-radius:20px}._primaryPill_130ty_388{display:flex;align-items:center;gap:4px;font-size:11px;font-weight:600;padding:3px 10px;border-radius:20px;background:#fcf3d6;color:#a16207}._removeBtn_130ty_400{margin-left:auto;border:none;background:none;font-size:11px;font-weight:500;color:var(--text-faint);cursor:pointer;transition:color .15s}._removeBtn_130ty_400:hover{color:var(--magenta-text)}._emptyState_130ty_416{text-align:center;padding:48px 16px;color:var(--text-muted)}._emptyState_130ty_416 p{margin:0 0 4px;font-size:14px;font-weight:500;color:var(--text-secondary)}._emptyState_130ty_416 span{font-size:12.5px}._overviewGrid_130ty_434{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:12px}._overviewCard_130ty_440{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:16px}._overviewLabel_130ty_447{display:block;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);margin-bottom:6px}._overviewValue_130ty_457{font-size:15px;font-weight:600;color:var(--text-primary)}._portalForm_130ty_464{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-card);padding:16px 20px}._portalInput_130ty_471{padding:8px 12px;border-radius:var(--radius-input);border:1px solid var(--border);font-size:13px;font-family:var(--font);color:var(--text-primary);outline:none;box-sizing:border-box;transition:border-color .15s}._portalInput_130ty_471:focus{border-color:var(--lime)}._usersTable_130ty_488{width:100%;border-collapse:collapse;font-size:13px}._usersTable_130ty_488 th{text-align:left;padding:10px 14px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);border-bottom:1px solid var(--border)}._usersTable_130ty_488 td{padding:10px 14px;border-bottom:1px solid var(--border-light);color:var(--text-body)}._usersTable_130ty_488 tr:hover{background:var(--canvas)}._editSmBtn_130ty_515{padding:4px 10px;border-radius:6px;border:1px solid var(--border);background:var(--surface);font-size:11px;font-weight:500;font-family:var(--font);color:var(--text-secondary);cursor:pointer;transition:border-color .15s,color .15s}._editSmBtn_130ty_515:hover{border-color:var(--text-muted);color:var(--text-primary)}._keyRevealBanner_130ty_534{background:#07142b;color:#fff;border-radius:var(--radius-card);padding:20px 24px;margin-bottom:16px;font-size:13px}._keyRevealRow_130ty_543{display:flex;gap:8px;align-items:center;margin-bottom:12px}._keyRevealCode_130ty_550{flex:1;background:#ffffff1a;padding:10px 14px;border-radius:8px;font-size:12px;font-family:monospace;word-break:break-all;line-height:1.4;color:var(--lime)}._keyRevealCopy_130ty_562{display:flex;align-items:center;gap:5px;padding:8px 16px;border-radius:var(--radius-button);border:1px solid rgba(255,255,255,.2);background:none;color:#fff;font-size:12px;font-weight:500;font-family:var(--font);cursor:pointer;flex-shrink:0;transition:border-color .15s}._keyRevealCopy_130ty_562:hover{border-color:var(--lime)}._keyRevealDismiss_130ty_583{background:none;border:none;color:#ffffff80;font-size:11px;font-family:var(--font);cursor:pointer;padding:0;transition:color .15s}._keyRevealDismiss_130ty_583:hover{color:#fff}._loginPage_1lzrv_4{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--canvas)}._loginCard_1lzrv_12{width:380px;background:var(--surface);border-radius:var(--radius-modal);padding:40px 36px;box-shadow:0 4px 24px #00000014;text-align:center}._loginLogo_1lzrv_21{width:48px;height:48px;border-radius:12px;background:var(--navy);color:var(--lime);font-size:18px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;margin-bottom:16px}._loginTitle_1lzrv_35{font-size:22px;font-weight:700;color:var(--text-primary);margin:0 0 4px}._loginSubtitle_1lzrv_42{font-size:13px;color:var(--text-muted);margin:0 0 28px}._loginField_1lzrv_48{text-align:left;margin-bottom:16px}._loginLabel_1lzrv_53{font-size:12px;font-weight:500;color:var(--text-secondary);display:block;margin-bottom:6px}._loginInput_1lzrv_61{width:100%;padding:10px 14px;border-radius:var(--radius-input);border:1px solid var(--border);font-size:14px;font-family:var(--font);color:var(--text-primary);outline:none;box-sizing:border-box;transition:border-color .15s}._loginInput_1lzrv_61:focus{border-color:var(--lime)}._loginError_1lzrv_78{font-size:12px;color:#e11d48;background:#fef2f2;padding:8px 12px;border-radius:8px;margin-bottom:12px;text-align:left}._loginBtn_1lzrv_88{width:100%;padding:11px 0;border:none;border-radius:var(--radius-button);background:var(--lime);color:var(--navy);font-size:14px;font-weight:600;font-family:var(--font);cursor:pointer;transition:background .15s}._loginBtn_1lzrv_88:hover{background:var(--lime-hover)}._loginBtn_1lzrv_88:disabled{opacity:.4;cursor:not-allowed}._loginHint_1lzrv_111{font-size:11px;color:var(--text-faint);margin-top:20px;line-height:1.5}._portal_1lzrv_119{height:100vh;background:var(--canvas);display:flex;flex-direction:column;overflow:hidden}._header_1lzrv_128{display:flex;align-items:center;justify-content:space-between;padding:16px 32px;background:var(--navy);color:#fff}._headerLeft_1lzrv_137{display:flex;align-items:center;gap:12px}._headerLogo_1lzrv_143{width:32px;height:32px;border-radius:8px;background:#98f03a26;color:var(--lime);font-size:14px;font-weight:700;display:flex;align-items:center;justify-content:center}._headerTitle_1lzrv_156{font-size:16px;font-weight:600;display:block}._headerSubtitle_1lzrv_162{font-size:11px;opacity:.6;display:block}._headerUser_1lzrv_168{display:flex;flex-direction:column;align-items:flex-end;gap:1px}._headerUserName_1lzrv_175{font-size:12px;font-weight:500}._headerUserRole_1lzrv_180{font-size:10px;opacity:.6;text-transform:uppercase;letter-spacing:.5px}._headerRight_1lzrv_187{display:flex;align-items:center;gap:10px}._newBtn_1lzrv_193{padding:7px 16px;border-radius:var(--radius-button);border:none;background:var(--lime);color:var(--navy);font-size:13px;font-weight:600;font-family:var(--font);cursor:pointer;transition:background .15s}._newBtn_1lzrv_193:hover{background:var(--lime-hover)}._logoutBtn_1lzrv_210{padding:7px 14px;border-radius:var(--radius-button);border:1px solid rgba(255,255,255,.2);background:none;color:#ffffffb3;font-size:12px;font-family:var(--font);cursor:pointer;transition:color .15s,border-color .15s}._logoutBtn_1lzrv_210:hover{color:#fff;border-color:#ffffff80}._tabs_1lzrv_228{display:flex;gap:0;padding:0 32px;background:var(--surface);border-bottom:1px solid var(--border)}._tab_1lzrv_228{padding:14px 20px;font-size:13px;font-weight:500;font-family:var(--font);background:none;border:none;border-bottom:2px solid transparent;color:var(--text-muted);cursor:pointer;display:flex;align-items:center;gap:6px;transition:color .15s,border-color .15s}._tab_1lzrv_228:hover{color:var(--text-body)}._tabActive_1lzrv_256{color:var(--navy);border-bottom-color:var(--lime)}._tabCount_1lzrv_261{font-size:11px;font-weight:600;background:var(--border-light);color:var(--text-muted);padding:1px 7px;border-radius:10px}._tabActive_1lzrv_256 ._tabCount_1lzrv_261{background:#98f03a33;color:var(--navy)}._content_1lzrv_276{flex:1;padding:24px 32px;overflow-y:auto}._emptyState_1lzrv_282{text-align:center;padding:48px 16px;color:var(--text-muted);font-size:13px}._grid_1lzrv_290{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:16px}._card_1lzrv_296{background:var(--surface);border:1px solid var(--border-light);border-radius:var(--radius-card);padding:18px 20px;cursor:pointer;transition:border-color .15s,box-shadow .15s}._card_1lzrv_296:hover{border-color:var(--border);box-shadow:0 2px 8px #0000000a}._cardTop_1lzrv_310{display:flex;gap:6px;margin-bottom:10px}._badge_1lzrv_316{font-size:10px;font-weight:600;padding:2px 8px;border-radius:10px}._badgeFaq_1lzrv_323{background:#fcf3d6;color:#a16207}._badgeArticle_1lzrv_328{background:#eaf1fe;color:#2563eb}._badgePublished_1lzrv_333{background:#eaf7dc;color:#3a7a1e}._badgeDraft_1lzrv_338{background:var(--border-light);color:var(--text-muted)}._cardTitle_1lzrv_343{font-size:14px;font-weight:600;color:var(--text-primary);margin:0 0 6px;line-height:1.3}._cardSnippet_1lzrv_351{font-size:12.5px;color:var(--text-secondary);line-height:1.5;margin:0 0 10px}._cardMeta_1lzrv_358{display:flex;gap:12px;font-size:11px;color:var(--text-faint);margin-bottom:10px}._cardActions_1lzrv_366{display:flex;gap:8px}._editBtn_1lzrv_371,._delBtn_1lzrv_372{padding:5px 12px;border-radius:6px;font-size:11px;font-weight:500;font-family:var(--font);cursor:pointer;border:1px solid var(--border);background:var(--surface);color:var(--text-secondary);transition:color .15s,border-color .15s}._editBtn_1lzrv_371:hover{color:var(--text-primary);border-color:var(--text-muted)}._delBtn_1lzrv_372:hover{color:#e11d48;border-color:#fecdd3}._overlay_1lzrv_396{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:flex;align-items:center;justify-content:center;z-index:1000}._editor_1lzrv_406{width:600px;max-height:85vh;background:var(--surface);border-radius:var(--radius-modal);display:flex;flex-direction:column;overflow:hidden;box-shadow:0 8px 32px #00000029}._editorHeader_1lzrv_417{display:flex;align-items:center;justify-content:space-between;padding:20px 24px;border-bottom:1px solid var(--border-light)}._editorHeader_1lzrv_417 h2{font-size:17px;font-weight:600;color:var(--text-primary);margin:0}._closeBtn_1lzrv_432{background:none;border:none;font-size:18px;color:var(--text-muted);cursor:pointer;padding:4px}._closeBtn_1lzrv_432:hover{color:var(--text-primary)}._editorBody_1lzrv_445{padding:20px 24px;overflow-y:auto;flex:1}._editorField_1lzrv_451{margin-bottom:16px}._editorField_1lzrv_451 label{display:block;font-size:12px;font-weight:500;color:var(--text-secondary);margin-bottom:6px}._editorField_1lzrv_451 input,._editorField_1lzrv_451 textarea,._editorField_1lzrv_451 select{width:100%;padding:10px 12px;border-radius:var(--radius-input);border:1px solid var(--border);font-size:13px;font-family:var(--font);color:var(--text-primary);outline:none;box-sizing:border-box;transition:border-color .15s}._editorField_1lzrv_451 input:focus,._editorField_1lzrv_451 textarea:focus,._editorField_1lzrv_451 select:focus{border-color:var(--lime)}._editorField_1lzrv_451 textarea{resize:vertical;min-height:160px;line-height:1.6}._editorRow_1lzrv_490{display:flex;gap:16px;margin-bottom:16px}._toggleGroup_1lzrv_496{display:flex;gap:0;border:1px solid var(--border);border-radius:var(--radius-button);overflow:hidden}._toggleOpt_1lzrv_504{flex:1;padding:8px 0;font-size:12px;font-weight:500;font-family:var(--font);background:var(--surface);border:none;color:var(--text-muted);cursor:pointer;transition:background .15s,color .15s}._toggleOptActive_1lzrv_517{background:var(--navy);color:#fff}._checkboxLabel_1lzrv_522{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--text-body);cursor:pointer}._checkboxLabel_1lzrv_522 input{accent-color:var(--lime)}._editorFooter_1lzrv_535{display:flex;justify-content:flex-end;gap:10px;padding:16px 24px;border-top:1px solid var(--border-light)}._cancelBtn_1lzrv_543{padding:9px 20px;border-radius:var(--radius-button);border:1px solid var(--border);background:var(--surface);font-size:13px;font-weight:500;font-family:var(--font);color:var(--text-secondary);cursor:pointer;transition:border-color .15s}._cancelBtn_1lzrv_543:hover{border-color:var(--text-muted)}._saveBtn_1lzrv_560{padding:9px 24px;border-radius:var(--radius-button);border:none;background:var(--lime);color:var(--navy);font-size:13px;font-weight:600;font-family:var(--font);cursor:pointer;transition:background .15s}._saveBtn_1lzrv_560:hover{background:var(--lime-hover)}._saveBtn_1lzrv_560:disabled{opacity:.4;cursor:not-allowed}._page_bpkx1_2{height:100%;display:flex;flex-direction:column;overflow-y:auto;padding:24px 32px}._backBtn_bpkx1_11{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:500;color:var(--text-secondary);background:none;border:none;cursor:pointer;padding:0;margin-bottom:20px;font-family:var(--font);transition:color .15s}._backBtn_bpkx1_11:hover{color:var(--text-primary)}._hero_bpkx1_32{display:flex;align-items:center;gap:20px;margin-bottom:24px}._heroAvatar_bpkx1_39{width:56px;height:56px;border-radius:14px;display:flex;align-items:center;justify-content:center;font-size:20px;font-weight:700;color:#fff;flex-shrink:0}._heroInfo_bpkx1_52{flex:1}._heroName_bpkx1_56{font-size:22px;font-weight:700;color:var(--text-primary);margin:0 0 2px}._heroEmail_bpkx1_63{font-size:13px;color:var(--text-muted);margin:0 0 8px}._heroBadges_bpkx1_69{display:flex;gap:6px}._heroPill_bpkx1_74{font-size:11px;font-weight:600;padding:3px 10px;border-radius:20px}._pillActive_bpkx1_81{background:#3a7a1e1a;color:#3a7a1e}._pillInactive_bpkx1_86{background:var(--border-light);color:var(--text-muted)}._tabBar_bpkx1_92{display:flex;gap:0;border-bottom:1px solid var(--border);margin-bottom:0}._tab_bpkx1_92{padding:12px 18px;font-size:13px;font-weight:500;font-family:var(--font);background:none;border:none;border-bottom:2px solid transparent;color:var(--text-muted);cursor:pointer;display:flex;align-items:center;gap:6px;transition:color .15s,border-color .15s}._tab_bpkx1_92:hover{color:var(--text-body)}._tabActive_bpkx1_119{color:var(--navy);border-bottom-color:var(--lime)}._tabCount_bpkx1_124{font-size:10px;font-weight:600;background:var(--border-light);color:var(--text-muted);padding:1px 7px;border-radius:10px}._tabActive_bpkx1_119 ._tabCount_bpkx1_124{background:#98f03a33;color:var(--navy)}._body_bpkx1_139{flex:1;padding:20px 0}._overviewGrid_bpkx1_145{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:14px}._overviewCard_bpkx1_151{background:var(--surface);border:1px solid var(--border-light);border-radius:var(--radius-card);padding:16px 18px;display:flex;flex-direction:column;gap:6px}._overviewLabel_bpkx1_161{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted)}._overviewValue_bpkx1_169{font-size:15px;font-weight:600;color:var(--text-primary)}._shiftRow_bpkx1_176{display:flex;gap:8px;align-items:center;margin-bottom:8px}._shiftSelect_bpkx1_183{min-width:120px;padding:8px 10px;border-radius:var(--radius-input);border:1px solid var(--border);font-size:13px;font-family:var(--font);color:var(--text-primary);outline:none}._shiftInput_bpkx1_194{min-width:100px;padding:8px 10px;border-radius:var(--radius-input);border:1px solid var(--border);font-size:13px;font-family:var(--font);color:var(--text-primary);outline:none}._shiftSelect_bpkx1_183:focus,._shiftInput_bpkx1_194:focus{border-color:var(--lime)}._shiftSep_bpkx1_210{font-size:12px;color:var(--text-muted)}._shiftRemove_bpkx1_215{background:none;border:none;cursor:pointer;color:var(--text-muted);padding:4px;border-radius:4px;display:flex;align-items:center;transition:color .15s}._shiftRemove_bpkx1_215:hover{color:#e11d48}._shiftActions_bpkx1_231{display:flex;gap:8px;margin-top:12px;flex-wrap:wrap}._quickBtn_bpkx1_238{padding:6px 12px;border-radius:var(--radius-button);border:1px solid var(--border);background:var(--surface);font-size:11px;font-weight:500;font-family:var(--font);color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;gap:4px;transition:border-color .15s,color .15s}._quickBtn_bpkx1_238:hover{border-color:var(--text-muted);color:var(--text-primary)}._shiftSummary_bpkx1_259{font-size:11px;color:var(--text-secondary);margin-top:14px;background:var(--canvas);padding:8px 12px;border-radius:6px}._saveBtn_bpkx1_268{padding:10px 24px;border:none;border-radius:var(--radius-button);background:var(--lime);color:var(--navy);font-family:var(--font);font-size:13px;font-weight:600;cursor:pointer;transition:background .15s}._saveBtn_bpkx1_268:hover{background:var(--lime-hover)}._saveBtn_bpkx1_268:disabled{opacity:.4;cursor:not-allowed}._page_104a6_3{display:flex;flex-direction:column;height:100%;background:var(--surface)}._header_104a6_11{padding:16px 28px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;background:var(--surface);flex-shrink:0}._headerLeft_104a6_21{display:flex;align-items:center;gap:20px}._backBtn_104a6_27{display:flex;align-items:center;gap:6px;padding:7px 14px;border:1px solid var(--border-input);border-radius:var(--radius-input);font-size:13px;font-weight:500;font-family:var(--font);color:var(--text-body);background:var(--surface);cursor:pointer;transition:background .15s,border-color .15s;flex-shrink:0}._backBtn_104a6_27:hover{background:var(--canvas);border-color:var(--text-muted)}._headerText_104a6_49 h2{font-size:20px;font-weight:700;color:var(--text-primary);margin:0;line-height:1.3}._headerText_104a6_49 p{font-size:13px;color:var(--text-secondary);margin:2px 0 0}._body_104a6_64{display:flex;flex:1;overflow:hidden;min-height:0}._formCol_104a6_72{flex:1;padding:24px 28px;overflow-y:auto;display:flex;flex-direction:column;gap:20px}._sectionLabel_104a6_81{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.6px;color:var(--text-muted);margin-bottom:8px}._channelChips_104a6_91{display:flex;gap:8px;flex-wrap:wrap}._chip_104a6_97{padding:8px 16px;border-radius:var(--radius-button);font-size:13px;font-weight:500;font-family:var(--font);border:1px solid var(--border-input);background:var(--surface);color:var(--text-body);cursor:pointer;transition:all .15s}._chip_104a6_97:hover{border-color:var(--text-muted)}._chipActive_104a6_114{background:var(--navy);color:var(--lime);border-color:var(--navy)}._chipActive_104a6_114:hover{background:var(--navy);border-color:var(--navy)}._callStrip_104a6_126{background:var(--green-tint);border:1px solid var(--green-border);border-radius:var(--radius-button);padding:10px 14px;display:flex;gap:20px;flex-wrap:wrap}._callMeta_104a6_136{display:flex;flex-direction:column;gap:2px}._callMetaLabel_104a6_142{font-size:11px;color:var(--text-muted);font-weight:500}._callMetaValue_104a6_148{font-size:13px;color:var(--text-body);font-weight:500}._callMetaValueLime_104a6_154{font-size:13px;font-weight:600;color:var(--green)}._customerCard_104a6_161{background:var(--green-tint);border:1px solid var(--green-border);border-radius:var(--radius-button);padding:12px 14px;display:flex;align-items:center;gap:12px}._customerAvatar_104a6_171{width:38px;height:38px;border-radius:50%;background:var(--blue-avatar);color:#fff;display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:600;flex-shrink:0}._customerInfo_104a6_185{flex:1;min-width:0}._customerName_104a6_190{font-size:14px;font-weight:600;color:var(--text-primary);display:flex;align-items:center;gap:8px}._roleChip_104a6_199{font-size:11px;font-weight:500;padding:2px 8px;border-radius:var(--radius-pill);background:var(--blue-bg);color:var(--blue)}._customerEmail_104a6_208{font-size:12.5px;color:var(--text-secondary);margin-top:2px}._customerOrg_104a6_214{font-size:12px;color:var(--text-muted);margin-top:2px}._changeLink_104a6_220{font-size:13px;color:var(--blue);font-weight:500;background:none;border:none;cursor:pointer;padding:4px 8px;border-radius:4px;transition:background .15s}._changeLink_104a6_220:hover{background:var(--blue-bg)}._formRow_104a6_237{display:flex;gap:12px}._formRow_104a6_237>*{flex:1}._selectWrapper_104a6_247{display:flex;flex-direction:column;gap:6px}._select_104a6_247{border:1px solid var(--border-input);border-radius:var(--radius-input);padding:8px 32px 8px 12px;font-size:13px;font-family:var(--font);color:var(--text-body);background:var(--surface);-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%237A8783' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;cursor:pointer;transition:border-color .15s}._select_104a6_247:focus{outline:none;border-color:var(--navy)}._priorityGroup_104a6_276{display:flex;gap:0;border-radius:var(--radius-button);overflow:hidden;border:1px solid var(--border-input)}._priorityBtn_104a6_284{flex:1;padding:8px 12px;font-size:12px;font-weight:600;font-family:var(--font);letter-spacing:.3px;border:none;background:var(--surface);color:var(--text-secondary);cursor:pointer;transition:all .15s;border-right:1px solid var(--border-input)}._priorityBtn_104a6_284:last-child{border-right:none}._priorityBtn_104a6_284:hover{background:var(--canvas)}._priorityCrit_104a6_307{background:var(--magenta);color:#fff}._priorityCrit_104a6_307:hover{background:var(--magenta-dark)}._priorityHigh_104a6_316{background:var(--orange);color:#fff}._priorityHigh_104a6_316:hover{background:#e67a33}._priorityMed_104a6_325{background:var(--amber-accent);color:#fff}._priorityMed_104a6_325:hover{background:var(--amber-dark)}._priorityLow_104a6_334{background:#8e9a96;color:#fff}._priorityLow_104a6_334:hover{background:#7a8783}._input_104a6_344{border:1px solid var(--border-input);border-radius:var(--radius-input);padding:10px 14px;font-size:13px;font-family:var(--font);color:var(--text-body);width:100%;transition:border-color .15s}._input_104a6_344:focus{outline:none;border-color:var(--navy)}._input_104a6_344::placeholder{color:var(--text-faint)}._textarea_104a6_365{border:1px solid var(--border-input);border-radius:var(--radius-input);padding:10px 14px;font-size:13px;font-family:var(--font);color:var(--text-body);width:100%;min-height:100px;resize:vertical;transition:border-color .15s}._textarea_104a6_365:focus{outline:none;border-color:var(--navy)}._textarea_104a6_365::placeholder{color:var(--text-faint)}._tagsWrapper_104a6_388{display:flex;flex-wrap:wrap;gap:6px;border:1px solid var(--border-input);border-radius:var(--radius-input);padding:6px 10px;min-height:38px;align-items:center;cursor:text;transition:border-color .15s}._tagsWrapper_104a6_388:focus-within{border-color:var(--navy)}._tag_104a6_388{display:flex;align-items:center;gap:4px;padding:3px 8px;background:var(--canvas);border:1px solid var(--border);border-radius:4px;font-size:12px;color:var(--text-body)}._tagRemove_104a6_417{background:none;border:none;cursor:pointer;color:var(--text-muted);font-size:14px;line-height:1;padding:0 2px}._tagRemove_104a6_417:hover{color:var(--text-primary)}._tagInput_104a6_431{border:none;outline:none;font-size:13px;font-family:var(--font);color:var(--text-body);flex:1;min-width:80px;padding:2px 0}._tagInput_104a6_431::placeholder{color:var(--text-faint)}._checkbox_104a6_447{display:flex;align-items:center;gap:8px;cursor:pointer;font-size:13px;color:var(--text-body)}._checkbox_104a6_447 input[type=checkbox]{width:16px;height:16px;accent-color:var(--green);cursor:pointer}._contextRail_104a6_464{width:270px;background:var(--canvas);padding:16px;border-left:1px solid var(--border);overflow-y:auto;display:flex;flex-direction:column;gap:16px}._contextCard_104a6_475{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-button);padding:12px}._contextCardTitle_104a6_482{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);margin-bottom:10px}._contextRow_104a6_491{display:flex;justify-content:space-between;align-items:center;padding:4px 0}._contextLabel_104a6_498{font-size:12.5px;color:var(--text-secondary)}._contextValue_104a6_503{font-size:12.5px;font-weight:500;color:var(--text-primary)}._badgeLime_104a6_509{font-size:11px;font-weight:600;padding:2px 8px;border-radius:var(--radius-pill);background:var(--lime-tint);color:var(--green)}._healthDot_104a6_518{display:inline-flex;align-items:center;gap:5px;font-size:12.5px;font-weight:500;color:var(--amber)}._healthDot_104a6_518:before{content:"";width:7px;height:7px;border-radius:50%;background:var(--amber-accent)}._openTicketItem_104a6_536{padding:8px 0}._openTicketId_104a6_540{font-size:12.5px;font-weight:600;color:var(--text-primary)}._openTicketStatus_104a6_546{font-size:11px;font-weight:500;padding:2px 6px;border-radius:4px;background:var(--green-bg);color:var(--green);margin-left:6px}._hintText_104a6_556{font-size:12.5px;color:var(--text-muted);line-height:1.5;margin-top:6px}._aiBadge_104a6_564{font-size:10px;font-weight:700;padding:2px 6px;border-radius:4px;background:var(--lime-tint);color:var(--green);margin-bottom:8px;display:inline-block}._kbLink_104a6_575{display:block;font-size:12.5px;color:var(--blue);text-decoration:none;padding:4px 0;cursor:pointer}._kbLink_104a6_575:hover{text-decoration:underline}._slaNote_104a6_588{font-size:12.5px;color:var(--text-muted);line-height:1.4;padding:12px 16px;background:var(--border-subtle);border-radius:var(--radius-input)}._footerActions_104a6_597{display:flex;align-items:center;gap:10px}._btnCancel_104a6_603{background:none;border:none;font-size:13px;font-weight:500;font-family:var(--font);color:var(--text-secondary);cursor:pointer;padding:8px 14px;border-radius:var(--radius-button);transition:background .15s}._btnCancel_104a6_603:hover{background:var(--canvas)}._btnOutlined_104a6_620{background:var(--surface);border:1px solid var(--border-input);font-size:13px;font-weight:500;font-family:var(--font);color:var(--text-body);cursor:pointer;padding:8px 16px;border-radius:var(--radius-button);transition:all .15s}._btnOutlined_104a6_620:hover{border-color:var(--text-muted);background:var(--canvas)}._btnPrimary_104a6_638{background:var(--lime);border:none;font-size:13px;font-weight:600;font-family:var(--font);color:var(--navy);cursor:pointer;padding:8px 20px;border-radius:var(--radius-button);transition:background .15s}._btnPrimary_104a6_638:hover{background:var(--lime-hover)}._attachBtn_104a6_656{width:100%;padding:10px 12px;border-radius:var(--radius-button);border:1px dashed var(--border);background:var(--canvas);font-size:12.5px;color:var(--text-secondary);cursor:pointer;font-family:var(--font);display:flex;align-items:center;justify-content:center;gap:6px;transition:border-color .15s}._attachBtn_104a6_656:hover{border-color:var(--text-muted)}._fileList_104a6_677{margin-top:8px;display:flex;flex-direction:column;gap:4px}._fileItem_104a6_684{display:flex;align-items:center;gap:8px;padding:6px 10px;border-radius:6px;background:var(--canvas);border:1px solid var(--border-light);font-size:12.5px;color:var(--text-body)}._fileName_104a6_696{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}._fileSize_104a6_703{color:var(--text-muted);font-size:11px;flex-shrink:0}._fileRemove_104a6_709{background:none;border:none;cursor:pointer;color:var(--text-muted);padding:2px;display:flex;align-items:center;border-radius:4px;transition:color .15s}._fileRemove_104a6_709:hover{color:var(--text-primary)}.app{display:flex;height:100vh;overflow:hidden}.main{flex:1;display:flex;flex-direction:column;min-width:0;height:100vh;margin-left:var(--sidebar-width)}.content{flex:1;overflow-y:auto;overflow-x:hidden;background:var(--canvas)}.toast{position:fixed;bottom:24px;left:50%;transform:translate(-50%);background:var(--navy);color:#fff;padding:12px 20px;border-radius:var(--radius-button);font-size:13px;font-weight:500;box-shadow:var(--shadow-modal);z-index:9999;animation:slideUp .25s ease;display:flex;align-items:center;gap:8px}.toast .checkmark{color:var(--lime)}